CDR-1100 (250-1092/259-1092) Troubleshooting Tips Faxback Doc. # 2401 ┌───────────────────────────────┬──────────────────────────────────────────┐ │Condition or Message │ Fix │ ├───────────────────────────────┼──────────────────────────────────────────┤ │The system has been powered │ Ensure that the CD has been properly │ │up but the indicator shows no │ loaded and that the tray is latched │ │activity. │ Check power cable connections. │ │ │ │ │ │ The indicator may be defective. Contact │ │ │ your local Radio Shack store. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │The disc is not spinning; the │ Run an application to access the disc. │ │drive appears to be idle. │ │ │ │ Ensure that the disc is not a cleaning │ │ │ disc. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Abort, Retry, Ignore?" │ Ensure that the disc is correctly │ │ │ inserted in the drive and the tray is │ │ │ properly latched. Check cable connections│ │ │ and the adapter card seating. Try another│ │ │ port address or another IRQ channel. │ │ │ Press R to retry. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Access Denied" │ You are trying to write data to the │ │ │ CD-ROM disc or trying to open a │ │ │ read-write file; a CD-ROM is read only. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Adapter Failed Init" │ Check that the adapter is properly │ │ │ installed and that the jumpers on the │ │ │ adapter card match the configuration │ │ │ set-up parameters. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Adapter Failed Reset" │ The adapter interface card failed to │ │ │ reset on command. Ensure that the │ │ │ adapter interface card uses a unique bus │ │ │ address and a unique IRQ, and that these │ │ │ match the setting given in the DEVICE │ │ │ statement. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │Bad Command or Filename │ Make sure that you have typed the command│ │ │ or filename correctly and that it is │ │ │ present on the defined disc and │ │ │ directory. │ │ │ │ │ │ Verify that the device driver name, such │ │ │ as MSCD001, is not reserved and is not an│ │ │ MS-DOS file name. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Bad or Missing DD250.SYS" │ Check that the device driver file │ │ │ (DD250.SYS) is present on the defined │ │ │ disk and directory. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"CDR101: Not ready reading │ There is no disc in the CD-ROM drive, you│ │drive X" │ are trying to access the wrong drive, │ │ │ the disc may be bad or the tray may be │ │ │ open. (The indicator should light green │ │ │ when a disc is present.) │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"CDR103: CD-ROM is not High │ You are trying to read a disc that does │ │Sierra or ISO 9660" │ not have the correct format. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Device Driver Initialization │ Check that the adapter is properly │ │Failed" │ installed and that the jumpers on the │ │ │ adapter card match the configuration │ │ │ set-up parameters. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Device Driver Not Found │ Ensure the device driver is identical │ │(Driver Name) No Valid CD- │ in both the CONFIG.SYS and │ │ROM Device Driver Selected" │ AUTOEXEC.BAT files. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Drive Failed Reset" │ The CD-ROM drive failed to reset on │ │ │ command. Ensure that all cables are │ │ │ properly connected. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Drive Not Responding to │ The CD-ROM drive resets but does not │ │Commands" │ respond to commands from the device │ │ │ driver. Due to allowed timeouts and │ │ │ retries, it might take about 10 seconds │ │ │ for the driver to detect this error. │ │ │ Ensure that all cables are properly │ │ │ connected. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Expanded Memory Not │ Your system is not using expanded memory │ │Present or Not Usable" │ (defined by the Lotus/Intel/Microsoft │ │ │ Expanded Memory specifications). If your │ │ │ system does not have expanded memory │ │ │ expansion, do not use the /E parameter in│ │ │ the MSCDEX command in your AUTOEXE.BAT │ │ │ file. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Illegal Option 'X'" │ You used a parameter that is not │ │ │ recognized by the MSCDEX.EXE program. │ │ │ Edit your AUTOEXEC.BAT file to remove the│ │ │ illegal parameter. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Incorrect DOS Version" │ To run the extensions, your computer must│ │ │ be running MS-DOS version 3.3 or higher. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Insufficient Memory" │ There is not enough memory to run │ │ │ MSCDEX.EXE. Try removing any │ │ │ AUTOEXEC.BAT commands that install │ │ │ resident software, especially other │ │ │ device drivers. If this does not help, │ │ │ you might want to consider installing │ │ │ more memory in your system. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Invalid Drive Specifications" │ One of the specified drives is missing or│ │ │ incorrect. Retype the command using the │ │ │ correct drive letter. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Invalid Option" │ The DEVICE statement contained an │ │ │ unrecognized option switch. The device │ │ │ driver displays the contents of the │ │ │ DEVICE statement after the filename and │ │ │ brief reminder of correct usage. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Memory Limit Error" │ If you use the /M switch to request more │ │ │ memory buffers than can fit within the │ │ │ memory limit, the device driver allocated│ │ │ only as many buffers as will fit. Earlier│ │ │ versions of MS-DOS do not supply this │ │ │ limiting address, so this error cannot be│ │ │ detected. For versions of DOS less than │ │ │ 5.0, the device driver assumes a memory │ │ │ limit of A000:0000. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Memory Size of [X] Too Small │ If you set the /M: parameter to less │ │Increased to [Y]" │ than 4 for each drive installed, the │ │ │ minimum value of 4 buffers per drive will│ │ │ be used automatically. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"MSCDEX Already Started" │ You cannot start the MSCDEX.EXE program │ │ │ twice. This is a status message only; no │ │ │ recovery procedures are required. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Not Enough Drive Letters │ This message appears if you did not │ │Available" │ assign the correct number of drives in │ │ │ the LASTDRIVE command or if you did not │ │ │ use the LASTDRIVE command at all. │ │ │ │ │ │ At start-up, MS-DOS recognizes five drive│ │ │ letters (A to E), no matter how many │ │ │ physical drives you have on your system. │ │ │ Any extra drives that you want to use │ │ │ must be defined in the LASTDRIVE command │ │ │ in CONFIG.SYS. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Requires MS-DOS V.3.3 │ The CDR-1100 driver requires MS-DOS 3.3 │ │or Higher" │ or higher. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Unrecognized Command in │ Check that the device driver line is │ │CONFIG.SYS" │ present, is correctly spelled and entered│ │ │ in the CONFIG.SYS file. │ ├───────────────────────────────┼──────────────────────────────────────────┤ │"Write Protect Error Writing │ You are trying to write data to the │ │Drive [X:]" │ CD-ROM disc or trying to open a read- │ │ │ write file; a CD-ROM is read-only. │ └───────────────────────────────┴──────────────────────────────────────────┘ (rjs-05/17/93)