14400 Modem/  (250-3036B/38)     Technical Support      Faxback Doc. # 9740
Fax/Voice

With a product as powerful as the 1442 you may run into a situation where
you cannot find an answer to one of your questions.  In such a case, you
should first access the line help (if possible).  The 1442 accompanied
software provides you with comprehensive on line help clips in every
dialogue box within the application.  If that fails to answer your question
you should search your manuals to see if you can find the answer there.  If
neither of these approaches brings you closer to a solution, we suggest you
seek help by contacting:

                        Best Data Products, Inc.
                         21800 Nordhoff Street
                         Chatsworth, CA 91311
                             818-773-9600
                     Between 8:00 am to 4:30 pm PST

BEST DATA offers a trained technical support staff to answer your question
no matter how seemingly unimportant or complex.  Our technical support
staff will be more than happy to help you with any problem related to the
1442.  Unfortunately, our technical support staff cannot help you with
third-party add-ins or other programs.  If you have questions about another
program, your best solution would be to contact the author of that program
or to leave a message addressed to ALL on Best Data's BBS or CompuServe.

WHEN CALLING SUPPORT VIA PHONE

Mail In or fax your registration card promptly.  This will help you getting
your problem resolved faster.

Have your serial number ready.

If possible, be at the computer on which you have the modem installed.

Be prepared to describe, in detail, the problem or question you have,
including the exact text if any error message you may be getting.

If you have made attempts to correct the problem, be prepared to describe
the action you have taken.

WHEN REQUESTING TECHNICAL SUPPORT VIA BBS MESSAGE

Describe the problem or question you have in detail.

When necessary, try to use screen captures (of error messages, troubles
windows and etc.).  This is helpful in conveying and helping troubleshoot
your problem.

BULLETIN BOARD

Our BBS support is available 24 hour a day, seven days a week.  Just leave
a message and get your reply as fast as possible.  Our technical support
BBS has V.34 connections.  You may leave your V.42 and V.42bis active to
speed up your communication.

             1442 BBS Number is (818) 773-9627 or 3943

TECHNICAL SUPPORT AND UPDATES ON COMPUSERVE OR PRODIGY

You may access CompuServe or Prodigy to send us your comments and technical
questions to our technical support team.  We encourage you to use these
networks services, since you will receive our attention within 48 hours.

To access Best Data on CompuServe, type:

    GO MODEMVENDORS and then access Best Data.

To access Best Data on Prodigy, type:

    Jump MANUFACTURERS CORNER and then select Best Data or send e-mail to
    EBHR63A


(ALL-05/04/95)