STAV-3280/3350  (310-3029/30)     Troubleshooting      Faxback Doc. # 9701

If the receiver is not working as it should, the following suggestions
might help you.  If you follow the suggestions in this chart and the
receiver still does not work properly, contact your local Radio Shack
store for assistance.

Problem                 Cause                     Solution

Power does not turn     Power cord is             Plug in the power cord.
on when you press       disconnected.
POWER.
                        Protection circuit        Unplug the power cord,
                        activated.                then plug it in again.

The receiver does not   Static discharge has      Unplug the power cord.
respond to button       affected control.         then plug it in again.
presses.

                                                  If static electricity is
                                                  a problem, try to use
                                                  the remote control as
                                                  much as possible.

No sound.               Incorrect connections.    Check and correct the
                                                  connections.

                        The mute function is      Press MUTING.
                        activated.

                        The volume is turned      Turn up the volume.
                        down.

                        Speaker wires are         Connect the speaker
                        disconnected.             wires.

                        Neither set of speakers   Press in SPEAKERS A or
                        is selected.              B.

No picture when         Incorrect connections.    Correct the connections.
you select a
video source.

                        The selected video        Correct the problem with
                        source is not set         the selected video
                        correctly.                 source.

Popping or cracking     A speaker wire is loose.  Check all speaker
noise from one or                                 connections to be sure
more speakers.                                    they are secure.

High noise level.       Station not correctly     Tune to a stronger
                        tuned.                    station.

                        Antenna not connected.    Connect the antenna.

                        FM antenna still bundled  Stretch both ends of the
                        or is not pointing        antenna taut and
                        in the correct            reposition the antenna.
                        direction.

                        AM loop antenna not       Adjust the AM loop
                        pointing in the           antenna.
                        correct direction.

                        Noise is coming from      Try using an AC line
                        another electrical        noise filter to reduce
                        appliance.                the noise.

Tuning does not         Stations are too          Use a better antenna.
automatically stop      weak.
when searching for
stations.

Cannot make copies      Tapes are protected by    You cannot make a good
of video tapes.         a copy restriction        copy.
                        method.

                        Video connections are     Check and correct the
                        incorrect.                video connections.

Remote control          Switch not set to         Set the switch to AUDIO
(140-0672) not          AUDIO.                    to control audio
working with tape                                 accessories such as
deck connected to                                 cassette decks.  (Set
the STAV-3350.                                    the switch to VCR to
                                                  control video
                                                  accessories such as a
                                                  VCR.)

                        Connections not correct.  Make sure the
                                                  connections to VCR, TV,
                                                  TAPE 1, etc. are all
                                                  correct.


Using the RETURN Button

Note:  If you hear no sound when you press RETURN, be sure that SPEAKERS A
       or B is set to the on position.

Press RETURN to return the controls to the following factory default
settings.

Tape 2 Monitor                    Off

Source                            TUNER

Band                              Last-tuned band, set to the last-tuned
                                  frequency.  If the receiver cannot
                                  receive the frequency, it starts
                                  searching for the next strong station.

Surround Mode                     Off

Muting                            Off

(LB/ir-04/08/96)