TANDY 1000 RSX (250-1454/55) Troubleshooting Faxback Doc. #1318 This section describes some of the problems you might have with the Tandy 1000 RSX System and explains how to solve them. If, after trying these solutions, you still have problems, contact your local Radio Shack store or dealer. PROBLEM: POSSIBLE SOLUTIONS: Blank Screen Check that all system power switches are on. Adjust the monitor's brightness or contrast control knob. Press any key to deactivate the Screen saver option (controlled from the F10 Menu (the Accessory Menu). No keyboard response Check keyboard cable connection. No printer response Check printer power control and cable connections. Check that the port is enabled in the system setup menu. Check that printer is ready (on-line/off-line control) Check paper and ribbon positions. Check printer switch settings. (Refer to the printer documentation.) Check that the application program you are using is set up for use with your printer type. (Refer to the application program and printer documentation.) Optional equipment Check the installation of the option. Refer to not working "Adding Options" section of this manual and the documentation for the option. Asked to insert disk- You created a desktop layout too large to be stored ette containing in the CMOS RAM, and DeskMate automatically created DESKTOP.CFG a file (DESKTOP.CFG) on the diskette that was in the drive. If you are not sure which diskette to insert, insert one at a time until DeskMate locates the file. DeskMate automatically creates a new DESKTOP.CFG file (which stores your desktop layout) when you run out of CMOS RAM space. DeskMate also automatically check the USE DISK option on the Desktop Menu. Asked to insert disk- You might be asked to insert a diskette containing ette containing DICT.SPL before you can run the Spell Checker. DICT.SPL Insert DeskMate Diskette 6 and press ENTER. Some DeskMate func- You have installed a new DeskMate User Interface tions suddenly work software program that does not use some of the same differently (for ex- files as this version of DeskMate. If problems ample, settings are occur, delete the following files from the working not retained in the copy of your new software program diskette: Accessories or in- DMHELP.ACC DMSETUP.ACC DMSERV.ACC correct help infor- mation is displayed. You notice that your Change the CMOS RAM battery. The procedure is system time has explained in the "Looking Inside Your Tandy 1000 changed to Jan 1, 1980 RSX" section. Encountered storage You can use data diskettes to store data. (See problem during F7 Appendix B.) If you want to leave programs and data INSTALL while copy- on the same diskette, you can delete the tutorial ing printer drivers files (and if necessary the help files) from the to a diskette. diskette. To do this, insert the diskette into Drive A, point to Change on the Directory Menu, and click to change to Drive A. Point to Delete on the File Menu, and click. Then, type *.tut or *.help and press ENTER. Exiting some appli- This is normal. DeskMate stores your information in cations takes longer different ways to make the best of storage space on than exiting others your diskette. Some applications take longer to sort store information. You encounter video You can try changing the computer's video mode. To problems while running do this, return to the system prompt and insert another software pro- your MS-DOS diskette into Drive A. At the Drive A gram system prompt, type the command modeco80, and press ENTER. If you do change the video mode setting, DeskMate can run under this new setting. You can't run Desk- If you are using diskettes to run DeskMate, insert Mate after you have the diskette labeled DeskMate 1. Type desk at the changed the computer system prompt to run DeskMate. settings. If you are using a hard disk to run DeskMate, type desk at the system prompt to run DeskMate. (/tmc-08/30/95)