Packard Bell  (250-0304)         Troubleshooting        Faxback Doc. # 3748
Statesman 200C

Normal Condition:         The computer should power up with only the
                          charged battery, with only the AC adapter, or
                          with both.  The operating system should load
                          from the HDD, and the result should be the
                          system prompt.

                          Attempt to power on the computer with both the
                          battery pack and the AC adapter connected.

                          Attempt to power on the computer with only the
                          charged battery pack.

                          In case of operating system load failure,
                          attempt to load the operating system from a
                          floppy disk.

                          In the case of a completely drained battery,
                          power off the computer.  Leave the battery
                          installed and then connect the AC adapter to the
                          computer.  Plug the AC adapter into the wall
                          outlet and wait 10-15 minutes before powering on
                          the computer.

If all of these fail, check:

AC adapter cube
Main battery
Control panel (power switch)
Power board
Main board

In the case of incorrect LED indicators, check:

LED cable connection
Control panel (LED board)
Main board

Troubleshooting Video     If video is set for default operation, the
                          system should display on the LCD panel.  If the
                          user had CRT toggled on (FN+F10) prior to
                          powering the system off, it is reset to LCD when
                          the system is powered back on.  Refer to the
                          User's Guide for the default video settings.

                          Adjust brightness and contrast controls.

                          If required and if possible, attach a VGA
                          monitor and toggle CRT on (FN+F10) to help
                          determine if the LCD panel is at fault.

Then Check:

Setup
Cables connecting top case module to LCD
Main board

If there is no brightness, check:

Control panel
Top case
Main board

If there is no contrast, check:

Control panel
Power board
Top case
Main board

TROUBLESHOOTING KEYBOARD

Normal Condition:         Keyboard feedback click and NUMLOCK are on.
                          CAPSLOCK, SCROLLLOCK and numeric keypad are, by
                          default, off.  This is indicated in the LED
                          panel above the keyboard.

NOTE:  The user may have changed some of these defaults in the SETUP
       Utility program (CTRL+ALT+S).

Check:

Keyboard flexible cable connection
Keyboard
Main board

     If you attempting to change the keyboard and it does not function
     correctly, check the jumper JP2 near the coprocessor socket.  Then
     check:  Main board.

TROUBLESHOOTING I/O PORTS

Normal Condition:         I/O Ports (parallel, serial, PCMCIA, and
                          mouse/keyboard) default to on.  VGA display
                          defaults to LCD.  (Toggles on/off with FN+F10.)

NOTE:  The user may have made changes in the SETUP Utility program to
       disable the serial port and the parallel port.

Then check:

Main board

TROUBLESHOOTING FDD

Normal Condition:         FDD should read and write 720K and 1.44M floppy
                          disks.

                          Make sure that the cause is not a bad or series
                          of floppy disks.

Then check:

FDD/flexible cable connection
HDD
Main board

TROUBLESHOOTING HDD

Normal Condition:         The drive should read and write data.  If it
                          fails to do so, check the Setup program.

Then check:

HDD/flexible cable connection
HDD
Main board

TROUBLESHOOTING PASSWORD

Normal Condition:         The default is no password.  The User's Guide
                          provides instructions on setting passwords for
                          the computer.  Should the password not be
                          holding (you set it and it doesn't "stick"),
                          check the jumper settings.

Then check:

Main board


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