IBM Aptiva C66 (250-0458) Troubleshooting - Monitor Faxback Doc. # 34535 If the problem is: Here's what to do: Discolored screen. 1. Make sure that your monitor controls are adjusted correctly. 2. Move the monitor away from any equipment that might cause magnetic interference; for example, other monitors, audio speakers, or microphones. (Some models of the computer come with microphones and speakers, which are shielded to prevent magnetic interference.) Turn off the monitor, wait 30 minutes, and then turn the monitor on again. 3. Select a new color depth setting. Picture shape on monitor Adjust the monitor controls. For screen is poor. instructions, see the documentation that came with the monitor. Display fonts appear cut While your monitor resolution may off or pushed together. allow you to change the font size, some programs do not support large fonts. Large fonts may cause words to appear cut off or pushed together. Check the settings in Display Properties. Make sure the font size selected is small fonts. White screen. 1. Make sure the monitor cable is correctly and securely connected to the system unit. 2. Make sure the system unit is turned on. 3. If available, connect another monitor to your system unit. If the problem is corrected, some- thing may be wrong with your monitor. Flickering or unsteady 1. Select lower resolution, settings picture on monitor screen. for fewer colors, and higher refresh rates. 2. If your monitor is located close to another monitor, move them farther apart. Screen is an intense yellow, Check your Guide to HelpWare and All magenta (purple or red-blue), The Extras folder for information on or cyan (blue-green) color. obtaining service. Adjustments from earlier You may have selected more user- use were not saved. definable modes than the monitor can save. this occurs, the newest mode replaces oldest mode. use the monitor controls to adjust the image for the display mode you are using. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. Image control indicator 1. Make sure the monitor cable is lights on the monitor correctly and securely connected flash consecutively. to the system unit. 2. The monitor is using settings which have not yet been stored in its memory. Adjust the monitor controls so that the screen is adjusted the way you want it. The settings will be saved and the indicator lights will not flash. Any of the following: 1. If you have enabled the Standby feature, press any key or move the mouse to exit Standby. 2. If you have enabled the Rapid Resume feature and set up the Automatic Power Off option, turn the system unit back on. If necessary, turn the monitor back on. 3. Make sure the monitor cable is correctly and securely connected to the system unit. 4. Make sure the system unit and monitor power cords are securely plugged into electrical outlets. 5. Make sure the system unit and monitor are turned on. (The power indicator lights on the system unit and the monitor are lit when they are on.) 6. Adjust the monitor controls. 7. Change the background colors in your software program or try using a different software program. 8. Unplug the system unit power cord from the electrical outlet, wait 10 seconds, and then plug the power cord back into the electrical outlet. If the computer does not start immediately, push the on/off button on the system unit. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. (BR/BKL-09/05/96)