IBM Aptiva C66 (250-0458) Troubleshooting - Software Faxback Doc. # 34537 If the problem is: Here's what to do: Computer automatically turns off Make sure the Standby timer is set to instead of entering Standby. a shorter period of time than the Automatic Power Off timer. You hear 3 beeps when you Sometimes installing new software turn off the computer or try to changes the information your computer suspend. uses to start. Installing new software sometimes changes your AUTOEXEC.BAT file. If you installed new software, make sure the following line is still in the AUTOEXEC.BAT file, and "REM" does not appear at the beginning of the line: C:\IBM TOOLS\IBMPFILE.EXE Computer doesn't go into Standby 1. Make sure you don't touch the or Automatically Power Off when mouse or keyboard, and don't start the set time has elapsed. a program that involves using the hard disk, such as a Windows 95 screen saver. These activities make the timer start over. 2. Make sure AutoPlay is disabled or BIOS checking of hard disk and CD-ROM drives is disabled. When both AutoPlay and hard disk and CD-ROM drive are enabled, Rapid Resume detects activity in the CD-ROM drive and keeps the computer from going into Standby and Automatic Power Off. For information about hard disk and CD-ROM checking, see "Rapid Resume advanced options" on page 42. 3. If the computer does not automatically turn off, make sure the Automatic Power Off option is enabled in the Rapid Resume Manager or on the Rapid Resume menu of the Setup Utility. For instructions on using the Setup Utility, see "Using the Setup Utility" on page 31. 4. Allow a few minutes more than the specified time. Windows 95 periodically accesses the hard disk for memory swapping and this activity resets the Standby timer. Windows 95 might access the hard disk for a short time after you last touched your computer. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. The Rapid Resume Features screen Check your Guide to HelpWare and All does not appear in the Setup the Extras folder for information on Utility and the Rapid Resume obtaining service. Manager does not appear in the AptivaWare window. When you turn on the computer, 1. Make sure another person hasn't the desktop is not as you left it used the computer and changed the when you turned off the computer. desktop. 2. Make sure Rapid Resume is enabled. 3. Choose the Rapid Resume option from the Setup Utility main menu, and make sure that the APM BIOS Mode option is set correctly for the operating system you are using. Computer turns off without 1. Make sure Rapid Resume is enabled. saving information. 2. Make sure Windows 95 is running when you turn off or suspend your computer. If you are running DOS instead of Windows, Rapid Resume will not work. 3. Make sure the APM BIOS mode option in the Setup Utility is set to Rapid Resume. For information about this option, see "Changing Rapid Resume features config- uration" on page 39. 4. Make sure the On/Off Button Mode option in the Setup Utility is set to Rapid Resume. For information about this option, see "Rapid Resume advanced options" on page 42. 5. EMM386 or an upper memory manager program may not be set up properly. You pressed the on/off button Check your Guide to HelpWare and All on the system unit, but the the Extras folder for information on computer has not turned off obtaining service. after 5 minutes. Program is not active when you Restart the program. Some programs turn on the computer to resume will not operate correctly with Rapid working. Resume. Adapter cards don't work after In the Rapid Resume menu of the Setup you turn on the computer to Utility, make sure the Initialize resume working. Adapter Cards option is set to "Reload Device Drivers." Some adapter cards do not operate correctly with Rapid Resume. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. Computer turns off or screen 1. Press the system unit's on/off goes blank during activity button. (for example, when using a joystick). 2. Increase the Automatic Power Off time. 3. Disable Rapid Resume and Standby during long periods of activity, such as when using a joystick. The game or program you were You were probably playing a game or using does not have sound using a program that communicates after a Rapid Resume. directly to the sound card, instead of communicating through the driver to the sound card. The game or program must communicate with the driver in order for Rapid Resume to restore the game or program. 1. Restart the program. 2. Restart the computer. You need to reset your 1. Press the system unit's on/off computer because it does button. not respond to input from the keyboard and you cannot 2. Press Ctrl + Alt + Delete when you reset because Rapid Resume see the Rapid Resume screen. is enabled for the system There may be a slight delay before unit's on/off button. the computer restarts. Note: Any data that is not saved before you press Ctrl+Alt+Delete will be lost. You added hardware or installed 1. Turn on the monitor. new software and you want to cancel Rapid Resume and restart 2. Turn on the system unit. the computer. 3. Press Ctrl+Alt+Delete when you see the Rapid Resume screen. There may be a slight delay before the computer restarts. Note: Any data that is not saved before you press Ctrl+Alt+Delete will be lost. Problems using or connecting 1. Try reconnecting to your network to networks after turning on drives. the computer to resume working where you left off. 2. If your computer has only DOS/- Windows on it, make sure network drivers, network start commands, and other network commands come before "RESUME.EXE" in the AUTOEXEC.BAT file. 3. Log off the network before turning off the computer. 4. Use the Standby feature instead of the Rapid Resume feature to save energy. 5. Some network cards are not designed to support Advanced Power Management (APM). These cards will not work with Rapid Resume. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information obtaining service. Computer shuts off without 1. In Rapid Resume Manager, check pressing the on/off button. the Scheduler feature and the Automatic Power Off option of the Rapid Resume feature to see if either of them is set to turn off the computer. 2. Check to see if the Automatic Power Off feature is enabled on the Rapid Resume menu of the Setup Utility. For instructions on using the Setup Utility, see "Using the Setup Utility" on page 31. You set the computer to start If you have an Mwave card: when the phone rings in order to receive a fax, but it Make sure that the Aptiva receives a regular phone call Communication Center is running. instead. If your sound card and modem are separate: Either disable the Wake Up on Ring feature in the Rapid Resume menu of the Setup Utility, or disable the Auto Answer feature in your fax software. Use Wake Up on Ring only when you know you will have incoming fax communications. For instructions on using the Setup Utility, see "Using the Setup Utility" on page 31. You can also prevent this from occurring by installing a telephone line sharing device, which will direct calls where you specify (to either an answering machine or a fax modem). You click on the Suspend Rapid Resume must be enabled for the option in the Start menu suspend option in the Start menu to and your computer does not work properly. In Rapid Resume turn off. Manager, check Rapid Resume. Make sure it is enabled. Your computer turns on Either disable the Wake Up on Ring automatically when you dial feature in the Rapid Resume menu of out on a rotary on pulse the Setup Utility, or disable the Auto telephone. Answer feature in your fax software. Use Wake Up on Ring only when you know you will have incoming fax communications. For instructions. For instructions on working with the Rapid Resume features in the Setup Utility, see "Changing Rapid Resume features configuration" on page 39. You can also prevent this from occurring by installing a telephone line sharing device, which will direct calls where you specify (to either an answering machine or a fax modem). Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. The phone rings and the The fax software must be open and set computer turns on, but to receive faxes. See the documenta- a fax isn't received. tion that came with your fax software to make sure it is set up to answer the phone. Standby Snapshot is enabled In order for Standby Snapshot to work (turned on), but the computer properly after a power failure, make does not Rapid Resume after sure that: a power failure. 1. Rapid Resume is enabled. 2. Standby is enabled. 3. Your computer is in Standby when the power failure occurs. A POST error code appears 1. Turn off the system unit. after you turn on your computer using Rapid Resume. 2. If you: Have not installed or removed hardware, find the error code in "Responding to error codes on page 149 and take the action listed. Have installed or removed hardware, return the computer to its previous configuration. Then wait 10 seconds and turn on the system unit. If the error does not reoccur after turning off the power with the on/off button, save any work that you want to keep and reinstall your hardware. For instructions on installing hardware in your desktop system unit, see "Working with the hardware in the desktop system unit, see "Working with the hardware in the minitower system unit" on page 108. For instructions on installing options on your system board, see Adding and replacing system board components" on page 63. Note: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare and All the Extras folder for information on obtaining service. (BR/BKL-09/06/96)