TAD-325 (430-0396) Troubleshooting Faxback Doc. # 14145
If...
A dial tone, beep or siren, This is normal if a caller hangs up
or an operator's recorded voice without leaving a message (or using
is recorded instead of a caller's the maximum message time) and your
message- telephone sub-station does not send
out CPC signals.
The TAD does not answer the phone- Your connection to the phone line is
improper, or you have not pressed the
ANSWER or ANNOUNCE ONLY button.
Recheck your plug connections and
control settings. Be sure that the
MASTER POWER switch is on.
If the incoming message tape breaks while recording a caller's message the
TAD will not record any further messages. When the next call comes in,
the TAD answers and sounds eight beeps and then hangs up the phone after
seven seconds. If the incoming message tape breaks during remote rewind,
the TAD remains in the rewind mode for about five minutes, and then hangs
up the phone. The TAD will not answer the phone until the problem is
corrected.
The outgoing message does not play- You might not have installed the
outgoing cassette properly (label
must be up). This problem can only
occur when using other manufacturer's
cassettes.
The outgoing message is distorted- Make a new message and try speaking a
little more softly or backing away
from the microphone. If you are too
close or speak too loudly, your
message is distorted.
The outgoing or incoming message Clean each recording head. Take out
is distorted- both cassette tapes, and rub the
front surface of the heads with a
cotton swab moistened with tape head
cleaner (Cat. No. 44-1010). Also,
periodically demagnetize the tape
heads with a cassette head
demagnetizer (Cat. Nos. 44-1165
/207/225 or 631). Reinstall the
cassettes.
If the problem continues, the cassettes might be worn out. Replace them
with new ones.
Replace the incoming and outgoing message tapes at least once a year (more
often if used heavily).
No controls work and all If the outgoing message tape is not
indicators are lit- inserted or breaks during operation,
the TAD hangs up the phone in five
minutes, disables all controls,
lights all indicators, and does not
answer further calls. Correct the
problem, and then turn the MASTER
POWER switch off then on again to
reset the TAD.
Your outgoing message becomes The tape might be worn. Try to make
garbled or weak- a new message; if the new message
still sounds bad, clean and
demagnetize the head. If this does
not work, replace the outgoing
message tape.
The remote control does not The tone output from the telephone or
function- tone dialer is probably not long
enough to be effective. Try using
another phone or tone dialer. This
problem also occurs if you enter your
two-digit code too rapidly. Try
entering the code slowly, confirming
a tone after entering each digit.
If you set the remote code with the MASTER POWER switch ON, the code
setting is effective. Try setting the code with the MASTER POWER switch
set to OFF.
The TAD does not operate- The internal microprocessor can
sometimes become "confused" by
conflicting instructions. To reset
the entire microprocessor circuitry,
disconnect the AC power cord, and
then reconnect it. This procedure
resets the TAD and returns the TAD to
the Stop mode.
Eight beeps sound- Check the incoming message tape. The
following conditions can cause the
beeps:
Tape is not inserted when you press ANNOUNCE ONLY or ANSWER.
Tape is at the end (or the end of the last message) when you press PLAY/
START or FAST-F.
Tape is already at the beginning when you press REWIND/ERASE.
LIGHTNING
The Radio Shack phone product has built-in protection circuits that meet
or exceed F.C.C. damage from surges in telephone and AC power line
current. However, if lightning strikes near, or directly to, these lines,
the resulting surge of voltage can damage the phone device.
Lightning damage is uncommon, but it can occur to phones and other
electronic devices. If you are concerned about it or live in an area
with frequent and/or severe electrical storms, we suggest that you
unplug your electronic products during a storm.
(LB/all-03/13/95)