Motorola 12822 (170-1058) Operation Faxback Doc. # 16752 Antenna System The antenna system of your telephone is designed for optimum performance with the antenna extended. There are actually two parts to the antenna, one internal and one retractable. This allows you to receive calls on your telephone without having an external antenna extended. If NoSvc flashes or lights steadily, you may be calling from a fringe coverage area. It will be necessary to fully extend the antenna for optimum performance. Signal Strength Meter (SSM) The SSM represents the relative strength of the signal received by your telephone. The SSM is displayed as a bar graph following the letter 5 at the left side of the display. The 5 alone represents the lowest strength with each additional bar representing a stronger signal. When the SSM times out of the display, you can redisplay it again by pressing CLR. 5 5---- Weak Signal Strong Signal To best utilize the SSM, you should familiarize yourself with the relative signal strength levels and their associated call placement and call-in- progress qualities. Deactivate the Signal Strength Meter The SSM can be deactivated by using the feature menu: 1. Press FCN, 1 to access the feature menu. 2. Scroll the menu with <-* and #-> until - SIGNAL - OFF displays. 3. Use CLR to toggle this feature on and off. 4. To exit the feature menu, press END. Turn Unit On Press PWR once to turn unit on. Press PWR again to turn unit off. If any of the telephone's special features or operations have been previously selected, a message or box on the left side of the display will appear rather than the SSM. If LOC'd appears in the display, calls cannot be placed until the telephone is unlocked. Enter the three-digit unlock code. (See below). Placing, Receiving and Ending Calls Make sure the On/Lock indicator light is flashing green before placing any calls. If anything other than a flashing green light is indicated, refer to the status indicator information above. Place a Call 1. With the unit on, enter the number you wish to call, then press SND. 2. To correct an error, press and quickly release CLR. This clears only the last digit entered. To clear the entire entry, press and hold CLR until the entire entry is erased. Receive a Call When you hear the ring tone indicating a call, answer the telephone by opening the mouthpiece and pressing SND. End a Call To end calls as you would when hanging up your home or office telephone, simply press END. Switchhook & Enhanced System Services During a call, pressing SND performs a switchhook function used to access enhanced Cellular System features such as call waiting and conference calls. Consult your Cellular Service Provider regarding the availability of these features. Automatic Redial If you receive an alternating high/low signal (intercept) or the fast busy tone (reorder signal) when dialing and wish to retry the call, press SND before ending the unsuccessful call attempt. REDIAL is then displayed. The telephone will make the call attempt continuously over the next four minutes. As a connection is made the unit will ring once to alert you so that you may lift the unit to your ear and begin conversation. If four minutes is insufficient time, press SND to begin another cycle. Illuminated Keypad The keypad lights whenever the telephone is turned on or a call is received. To help conserve battery power, the display and keypad lighting turns off if no key is pressed. The keypad remains lit during menu use. Indicator Displays If programmed for two telephone number capability, one of these messages will appear in the display when the telephone is turned on. A1 A2 b1 b2 These are reminders as to which system and telephone number are currently in use. See below for more information on Two Telephone Number Capability. 0 will appear in the left side of the display if one or more special features have been selected. Loc'd indicates that the unit has been locked and cannot send or receive calls until unlocked. The unit will turn off in six seconds if the unlock code is not entered. See below for Electronic Lock information. VOLUME CONTROL Volume Meter The volume meter represents the current volume setting and will appear in the display whenever you adjust the earpiece or the ringer volume. The volume level is displayed as a bar graph following the letter u at the left side of the display. The u alone represents the lowest volume setting with each additional bar representing a higher volume setting. u u --------- Lowest Volume Highest Volume Adjust Earpiece Volume 1. Press and hold VOL to raise the volume level. 2. Press and release VOL again to lower. Adjust Ringer Volume 1. Press FCN, then VOL to raise the volume level. 2. Release and press VOL again to lower. MEMORY DIALING The telephone provides a numeric memory capable of storing frequently called telephone numbers. Before setting up the memory, we suggest that you read the rest of this section to become familiar with the ways in which you will access and use it. Storing Numbers to a Memory Location 1. Enter the number you wish to store and press STO. 2. Enter the two-digit location number (01, 02, etc.) in which you choose to place the entry. The display will confirm the location. If a number is already stored at this location, it will be replaced by the new entry. NOTE: You must enter the location number within eight seconds of pressing STO or the operation will cancel. Recall from Memory 1. To recall a number from memory, press RCL and the location number (01, 02, etc.) The display will show the location number, then the last ten digits of its number. 2. To review the complete number, press RCL again. 3. To send the number after it is displayed, press SND. Change Entry 1. To change a number stored in a given location, press RCL and the two- digit location number (and RCL again, if necessary), so that the number to be changed is displayed. 2. Quickly press CLR to back out each of the digits displayed, in turn. 3. Enter the new number. 4. Press STO and the two digit location. Clear Memory Entry To clear a memory entry, press CLR, STO, then the two-digit location you wish cleared. Memory Review (Scrolling) The memory can be reviewed (scrolled) sequentially by location number. 1. To scroll, press RCL, then the location number where you wish to begin scrolling. The display will show the first ten digits of the number. 2. To scroll forward or backward, press <-* or #->. At any time while scrolling, you may place a call to the displayed number by pressing SND. You may also scroll the memory during a call. Pressing SND once in this case will cancel scrolling, but not the call. NOTE: The unit displays an apostrophe (') to indicate that memory scrolling is active. Postscripting You can append additional digits to recalled numbers by entering them before pressing SND. This is particularly useful if you often place calls to the same area code and prefix. If you wish, you can store the area code and prefix as a directory entry, then recall it and postscript the four- digit suffix before pressing SND. Super Speed Dialing Super speed dialing allows you to place a call without pressing RCL. To use, enter the location number and press SND. NOTE: Do not attempt the sequence O, SND. This will place a call to the local operator. SPECIAL DIALING MEMORIES Last Number Called Memory The telephone stores the last number you actually used to make a call. To recall this last number, press RCL, O. To place a call to this number, press SND. Scratch Pad Memory The scratch pad permits entry of numbers from the keypad during conversation. If your party gives you another number to call, enter this from the keypad. If you make an error, press CLR to erase that last digit entered or hold CLR to erase the entire entry. Advise your party that they will hear tones as you store the number. To call the scratch pad number at the ending of the conversation, press END, SND. CALL FEATURES These features are designed to simplify operation or provide additional convenience during special situations. We recommend that you experiment with these before using them during actual calls. Display Own Telephone Number Press RCL #->. If your telephone is registered in two systems, the number displayed will be the one currently active. Call in Absence Indicator If an incoming call is unanswered, CALL is displayed for six seconds. Pressing any key but CLR redisplays the message to inform you of the call attempt. You must press CLR to cancel the message. Mute Microphone This feature allows you to confer privately with others during a conversation. To mute the microphone, press FCN, 6. The unit will display MUTE. To reinstate the microphone, press FCN, 6 again. To help remember which key to use, note that the M for Mute appears on 6. The mute feature is canceled when you end your call. FEATURE MENU Some of the telephone's call features are accessed by a feature menu that permits review, selection, and cancellation of these features through the keypad and display. To access features through the menu, press FCN, 1. The unit will display the first menu feature. The following chart shows all features available through the menu. Feature Enabled Disabled Automatic Answer o _ Automatic Lock o _ Emergency Dialing _ o Long Tone DTMF o _ Signal Strength Meter _ o VOX o _ Review (scroll) the menu features with <-* and #. The display will indicate the feature's status and name. When using the menu, information is displayed in two cycles. The feature status is indicated at the left of the display (_ if the feature is off; o, if the feature on. Refer to the chart below). Toggle the displayed feature on and off with CLR. _ SIGNAL o SIGNAL SSM Enabled SSM Disabled To exit the menu, press END. Feature Status Review When the telephone is turned on, o in the display indicates that one or more features have been selected or changed from their standard settings. Feature status review permits you to scroll through your operating settings for your reference. To review status, press FCN, 0, 9, RCL. Press <-* or #-> repeatedly to scroll through the messages, shown in the following chart. Display Description Page AnSWEr Automatic Answer 18 AUToLoc Automatic Lock 20 EMR OFF Emergency Dialing 19 HOME System Type Selection 24 LdTMF Long Tone DTMF 18 LEvEL 1 Service Levels 21 SCAnA System Type Selection 24 SCAnAb System Type Selection 24 SCAnb System Type Selection 24 SCAnba System Type Selection 24 SIg OFF Signal Strength Meter 16 STd Features Set as Standard 16 vOX Voice Operated Transmission 22 To end review, press END. Tone Dialing (Two-Part Calling) The telephone provides the standard Dual Tone Multi-Frequency (DTMF) signals typically used to access alternate long distance services, signal pagers, etc. Generally, these services use a two-part procedure: First a call is placed from the memory or through the keypad to a central telephone number, then a secondary dial tone is heard and the additional tone digits are sent. 1. To tone dial from the keypad, make the initial call. 2. Append additional tone digits using the keypad. The tones are automatically sent as you press the keys. Do not press SND. To tone dial from a memory location, place the initial call. Recall from memory (using RCL, location number) the number you wish to send as DTMF digits. Press RCL, SND. Repeat these steps as required to send separate groups of numbers. Automatic Pause (Memory Linking) Two-part calling, as described above, can be automated by a unique feature which permits the programming and memory storage of pauses between groups of numbers. When recalled or sent, the telephone stops transmitting at the pause and waits for your response (i.e., secondary dial tone). To create a linked sequence 1. Enter the first group of numbers from the keypad or recall them from memory using RCL. 2. Insert a pause by pressing FCN, SND. o will appear where the pause is inserted. 3. Enter the next group of numbers, or recall them from memory by pressing FCN, RCL, and entering the two-digit location number. 4. Repeat this sequence for as many groups as you wish up to a maximum of 16 digits. (Each pause occupies a digit.) If you wish, you may store this number in memory. To Place a Linked Call 1. Create or recall a linked number. 2. Press SND to transmit the first group of numbers, prior to the first pause. 3. After waiting for the system response, press RCL, SND to send the second group of numbers as DTMF tones. 4. To repeat the sequence press RCL, SND, if needed, until all digit groups are sent. Automatic Answer This feature permits you to answer calls without pressing SND if the mouthpiece is open. When the telephone receives a call it will ring twice. Answer the call by lifting the unit to your ear. 1. To select this feature, press FCN, 1 to access the feature menu. 2. Scroll the menu with <-* and #-> until AnSWEr _AUTO displays. 3. Use CLR to toggle this feature on and off. See Feature Menu, above, for more information on using the feature menu. 4. To exit the feature menu, press END. Long Tone DTMF Signals Some devices, such as answering machines, require access tones longer than the standard DTMF signals which the telephone sends (about 1/10 a second in length). With this feature, tones are sent for as long as the key is depressed. 1. To select this feature, press FCN, 1 to access the feature menu. 2. Scroll the menu with <-* and #-> until _ LOng _dTMF displays. 3. Use CLR to toggle this feature on and off. See Feature Menu, above, for more information on using the feature menu. 4. To exit the feature menu, press END. CALL TIMERS Call timers provide a useful means of monitoring the air-time spent in conversation. These operate in the background and can be displayed at any time. Each timer begins counting as a cellular channel is assigned, or when the phone rings to signal an incoming call. If an incoming call is not answered, the timers revert to their previous values. Individual Call Timer This timer accumulates the air-time of the unit in minutes and seconds for each call. This timer automatically resets before a new call is placed and when power is turned off. To display, press RCL, #->, #->. Resettable Call Timer This timer accumulates the unit's air-time in minutes from the point at which it is reset. You may wish to reset this timer in concert with your monthly billing cycle. To display press RCL, #->, #->, #->. To reset, press FCN, 0, 7, CLR. Cumulative Call Timer This timer accumulates the unit's total air-time in minutes, starting with the initial factory testing. To display, press RCL, #->, #->, #->, #->. SECURITY FEATURES The telephone offers several forms of security against unauthorized use. These require either your three-digit unlock code, or the six-digit security code assigned when the unit was purchased. Electronic Lock The electronic lock prevents use of the telephone by disabling both incoming and outgoing calls. To lock the telephone, press FCN, 5. The unit will display LOC'd, and the green lock indicator will light steadily. To help remember which key to use, note that L for Lock appears on 5. To unlock the telephone, 1. Enter the three-digit unlock code. 2. If you make an error, press CLR and start again. NOTE: If the unit is not unlocked within eight seconds, it automatically turns off to prevent use and preserve battery power. If a call is received during this period, the phone will ring and you must enter the unlock code before the call can be answered. Emergency Dialing You may place a call via turbo dial to an emergency number stored in memory location 1 even when the telephone is locked. 1. To do so, press and hold 1. EMrgCY will display. If your unlock code or the number that you are dialing contains a 1, be careful not to hold 1 and activate emergency dialing. If emergency dialing has accidentally been initiated, immediately press END. 2. Emergency dialing can be deactivated by using the feature menu. To access the feature menu, press FCN, 1. Scroll the menu with <-* and #-> until _EMrgCY _OFF displays. 3. Use CLR to toggle this feature on and off. See Feature Menu, above, for more information on using the feature menu. 4. To exit the feature menu, press END. Automatic redial does not work with emergency dialing when the telephone is locked. NOTE: If call restriction service level 1 is enabled, which applies to location 01, an emergency call will not be placed, unless RCL, 1, SND is used to override the restriction. NOTE: If CALL message is in display (see Call in Absence Indicator above) you must press CLR before initiating an emergency call. Change Three-digit Unlock Code 1. Press FCN, 0, your six-digit security code and the new three-digit unlock code. The new unlock code will display. 2. Press STO. Display Unlock Code 1. Press FCN, 0, your six-digit security code, RCL. The unit will display LOC and the unlock code. Automatic Lock This feature automatically locks the unit each time it is turned off. 1. To select this feature, press FCN, 1 to access the feature menu. 2. Scroll the menu with <-* and #-> until _LOc _AUTO displays. 3. Use CLR to toggle this feature on and off. See Feature Menu, above, for more information on using the feature menu. 4. To exit the feature menu, press END. Service Levels The telephone can be set to restrict call placement (as when lending the unit to another person). Using the six-digit security code, you may select one of the two service levels described below. Display Level No restrictions. (Standard setting) 4 Phone will place calls only from memory locations 1 through 10. 1 No Keypad dialing. No memory storage. If locations 1-10 are cleared, no outgoing calls can be made. Changing Service Levels 1. To select a service level, press FCN, 0, your six-digit security code, 1, STO. The unit will display LEVEL 1. 2. To change the unit to unrestricted operation, press FCN, 0, your six- digit security code, 4, STO. The unit will display LEvEL 4. BATTERY OPERATION The nickel-cadmium batteries supplied with your telephone must be fully charged before placing the unit into service. New batteries or batteries which have been stored for a long period without use must be charged overnight using either the Overnight Dual Charger, or the IntelliCharge Rapid Charger. WARNING: Battery may explode if exposed to fire. CAUTION: To avoid damage to the batteries, do not place them anywhere that might cause the battery terminals to short together. Battery Types Four types of battery packs are available as accessories for your telephone. The standard battery provides up to 45 minutes of constant talk time or 8 hours of standby operation. The XT battery supplies up to 70 minutes of constant talk time or 12 hours of standby operation. The TalkPak battery provides up to 100 minutes of constant talk time or 18 hours of standby operation. The TalkPak XT battery provides up to 2.5 hours of constant talk time or 24 hours of standby operation. Battery Removal/Replacement There are two ways to remove and replace your telephone battery--the standard method and the quick-change method. To use the standard method, 1. Turn off your telephone 2. Depress the latch button on the rear of the battery and slide the battery pack downward until it stops. 3. Lift the battery clear to remove. 4. To reinstall, place the battery pack on the unit so that its grooves align, and slide upward in the direction of the arrows on the back of the telephone, until it clicks into place. The quick change method allows you to remove your telephone battery at any time and replace it with a charged spare battery during a telephone call. This is especially useful if you receive the LObAT message or audible tone during a call. To use the quick change method, 1. Advise the party on the other end of the call that you are about to change batteries. You only have 5 seconds to complete this action before your call is terminated. 2. Remove the battery from the phone. 3. Put on the spare battery. 4. Press PWR. This will return you to your telephone call. The phone will not go through the normal power up cycle as described on above. VOX Operation Voice Operated Transmission (VOX) is a method of conserving battery power by activating the unit's transmitter only while talking. In this manner, your battery's air-time can be greatly extended. Ask your Cellular System Provider if VOX operation is supported in your area. If VOX is not supported in your system, VOX selection will have no effect. To select this feature, press FCN, 1 to access the feature menu. Scroll the menu with <-* and #* and *-> until _vOX _MOdE displays. Use CLR to toggle this feature on and off. See Feature Menu, above, for more information on using the feature menu. To exit, press END. Low Battery Warning Low battery power is indicated by a short dual tone alert repeated periodically, and the displayed message LObAT. As the battery approaches discharge, the unit will automatically turn itself off. Battery Voltage Meter (BVM) The BVM represents the voltage level of the battery being used. You can use this to estimate the amount of battery capacity remaining. To display the BVM, press FCN, 4. The BVM is displayed as a bar graph following the letter b at the left side of the display. b b--------- Lowest capacity Highest capacity Variables such as temperature, battery age, and charging conditions may affect battery voltage. ROAMING & SYSTEM OPERATION There are generally two types of cellular systems serving any metropolitan area. One of these will most likely be operated by the telephone company that provided telephone service to your community, generally referred to as a wireline carrier. The other cellular service provider is a radio common carrier, referred to as a non-wireline carrier. Your Cellular Service Operator will provide information concerning specific features, procedures, and coverage in your particular area. Service Area The area within which the telephone operated is defined by your cellular service provider. Since this is a radio system, no exact boundaries (as on a map) can be drawn. The red No Svc (No Service) light will appear if you are beyond range of a service area. There may be locations within your area, such as tunnels and underground parking facilities, where the unit may act as if it were beyond range. Weak Signal Alert If you are called while in a location the system determines is inadequate for high quality service, you may hear a series of beeps to inform you of the call attempt. The caller will receive the recorded 'Not In Service' message, CALL will appear in the display, and the green on indicator will flash quickly. If this occurs, you must press CLR before the unit will operate. Most systems do not impose air-time charges for such call attempts. Roaming The term 'Roaming' applies to the use of cellular telephones within systems other than those designated as their 'Home' system. Roam lights whenever the unit comes within range of a visited system. As your telephone begins to roam, it seeks service according to the conditions you have selected Slow flashing of Roam signals that your telephone is accessing a home type system, while rapid flashing indicated the unit is attempting connection through a non-home type system. Contact your system operator, or that of the visited system, for information on dialing and billing procedures. To use alternate long distance services when roaming, be certain to dial the appropriate area code and local number to access the alternate carrier in the visited area. Then use the tone dialing sequence described above. If you selected two telephone number capability (see below), enter RCL, #-> to verify the currently active number. This is especially important if your two home systems have different area codes, or if Roam is flashing within your home service area. System Type Selection (Selectable System Registration) Your telephone seeks cellular service according to the mode you have selected. Standard Mode Display Unit first seeks a home type system, then a non-home type. If home system is non-wireline (type A) STdAB If home system is wireline (type B) STdbA Invert Preference Mode Unit first seeks a non-home type system. Roam acts as in standard mode (it does not invert). If home system is non-wireline (type A) ScAnbA If home system is wireline (type B) SCAnAb Home Only Mode Unit will not operate outside its home system. HOME Scan A Mode Unit will operate only within non-wireline (A) systems. SCAnA Scan B Mode Unit will operate only within wireline (B) systems. SCAnb NOTE: If you have selected two telephone number capability, the telephone seeks cellular service according to the system type mode selected for each telephone number. There are also separate SID lists for two telephone number capability. Changing System Type 1. To choose a system type, press RCL, <-*. The display will show the currently active choice. 2. Repeatedly press <-* until the desired system type appears in the display. 3. To activate the selection, press STO. To return to normal operation, press END. 4. To exit without changing selections, press END. You may confirm your selection with feature status review (above), or by re-entering the sequence above. If you have chosen two telephone number capability, the choices above will be set separately for each system. NOTE: Constant flashing of Roam, or a steadily lit No Svc while within your home service area may indicate an unintentional choice has been made. If this occurs, re-enter system type selection to see if the unit is operating in standard mode, or if an alternate selection has been made. Optional 832/2412 Channel Operation (NAMPS) A high-capacity cellular call technology is available in some markets. This technology can use up to 2,412 channels in cellular systems designed to use this capability. To determine if your telephone is capable of 2412 channel operation, first find the serial number located behind the battery and affixed to your telephone; On units capable of 2412 channel operation, '832/2412 Channel Operation' will appear. If your telephone is equipped with 2412 channel operation, it will automatically operate on cellular systems so equipped. NOTE: Retrofitting for 2412 channel operation is not possible. Your cellular carrier may offer enhanced features such as Calling Line Identifier, Voice Mail Status, and Short Messaging. If your unit is equipped with 2412 channel operation, these features may be available to you. Check with your cellular service provider for more information. These messages, when received by your unit, are stored in a special memory and accessed through the Information Message Center (IMC). You will be informed when a successful message has been received by the telephone via a tone and the green On/Lock light. The type of message is characterized by the number of beeps and flashes (see table below). To enter the IMC, press PWR, then press and hold RCL again. If no messages are contained in the IMC, EMPTY will display. Each message type is identified by the display messages shown below. Item Description Display Beep/Flash Calling Displays the phone number CALL bAc Three Line of the person who last called you. Identifier Up to ten messages can be stored Voice Mail Displays count of voice vOICE Two Status Mail messages that are being held for you Short These may be sent to you by your MESSgE One Message system provider. Up to ten messages can be stored. Enhanced features and 2412 channel operation are not available in all markets; check with your system provider for further details. Make sure you have all the necessary user instructions from your system provider. Optional Two Telephone Number Capability (Dual NAM) The telephone can operate over two different home systems, if you have made proper arrangements with your Cellular System Operator. Both are designated as your 'home system' but are accessed with separate telephone numbers. While you may switch from one system to the other, only one of the two can be active at any given time. Calls are placed and received through the active system only. Selecting Second Number 1. To display the active telephone number, press RCL, #->. 2. To operate with this number, press CLR. 3. To activate the other telephone number, press STO. The display will blank to confirm the switch and the newly activated number will appear. Each time the telephone is turned on, it displays a message indicating which home system type and telephone number is currently active. The message shows the system type and telephone number applied, as shown below. System Type and Phone Number Display Non-wireline type with phone number 1 A1: Non-wireline type with phone number 2 A2 Wireline type with phone number 1 b1 Wireline type with phone number 2 b2 If a call is placed to the inactive telephone number, the caller will receive the recorded 'Not In Service' message. When you turn on your unit, the telephone will remember which system was active when you turned the unit off. That system will stay active until you change to the other system with the sequence RCL, #->, STO. You cannot switch systems during a call. If you enter the sequence during a call, the unit will wait until the call is terminated and In Use is extinguished before switching systems. Each system (and telephone number) has its own selectable system registration state that you may program (see Selectable System Registration above). That is, you can select Home Only for System 1 (and telephone number 1) and Standard Mode for System 2 (and telephone number 2). Whenever you switch back to System 1, your telephone will operate in Home Only Mode again. ROAM will operate based on the active system. For example, if your active system is A1 and you are roaming on a wireline (B) system, ROAM will flash. Each system (and telephone number) has its own cumulative and resettable call timers. You can only display the call timers (and telephone number) of the active system. NOTE: An improper selection of your telephone number and/or selectable system registration may cause you to roam onto your inactive home system. (br/all-08/29/95)