TAD-278 Remote Control Answering System
(430-0767)                   Troubleshooting           Faxback Doc. # 16832

We do not expect you to have any problems with your TAD, but if you do, be
sure you installed the cassette tape.  If you still have a problem, this
chart might help.  If not, take the TAD to your local Radio Shack store for
assistance.

Problem                                 Cause/Solution

The TAD does not answer calls.          Bad phone line connection.  Check
                                        and reconnect.

                                        Bad AC power connection.  Check and
                                        reconnect.

                                        The TAD is not set to answer calls.
                                        Press ANS so the answer indicator
                                        lights.

                                        You have not recorded an outgoing
                                        message.  Record the outgoing
                                        message.

The TAD does not record the             The message tape is full.  Erase
caller's messages.                      the messages.

The TAD records a dial tone,            The caller hung up without leaving
beeping, or the operator's              a message or without using the
voice instead of the                    maximum time, and the TAD did not
caller's message.                       detect 8 seconds of silence.

Recording sound distorted.              You were too close to the
                                        microphone or you spoke too loudly
                                        when you recorded the outgoing
                                        message or memo.  Re-record,
                                        speaking from about 12 inches
                                        from the bottom of the TAD.

                                        The tape heads are dirty.  See
                                        "Cleaning the Tape-Handling Parts."

                                        The tape is worn out.  Replace
                                        the cassette.

You cannot operate the TAD              You are using a pulse phone.  Use
by remote.                              a touch-tone phone or pocket tone
                                         dialer.

                                        The tone output from the phone or
                                        tone dialer is not long enough.
                                        Use another phone or dialer.  The
                                        phone or pocket tone dialer must
                                        be capable of sending a continuous
                                        tone while you hold down the
                                        button.

                                        You did not correctly enter the
                                        remote operation security code.
                                        Enter the code within 8 seconds,
                                        and make sure each button press
                                        is at least 2 seconds long.

                                        You did not enter a remote command
                                        within 8 seconds after the command
                                        prompt.  (The TAD beeps and hangs
                                        up.)


(LB/all-09/14/95)