ET-507 Cordless Phone
(430-1012)                 Troubleshooting            Faxback Doc. # 17340

We do not expect you to have any problems with your telephone, but if you
do, the following suggestions may help. If you still have problems, check
other phones on the same line to see if they work properly. If they do and
the problem does not seem to be with your phone service, take your phone
to your local Radio Shack store for assistance.

PROBLEM                                   SOLUTIONS

The handset does not work.                Be sure POWER is ON.

                                          Move the handset closer to the 
                                          base.

                                          Be sure the phone line cord and
                                          AC adapter are correctly and
                                          securely connected.

                                          Be sure the battery is charged.
                                          and connected.

                                          Fully extend the base's antenna
                                          vertically.

                                          Return the handset to the cradle 
                                          for 10 seconds, and try again.

Volume Drops or you hear unusual          Someone has picked up another sounds.                                   phone on the same line. Hang up
                                          the other phone.

Call is noisy                             Do not mount the base near
                                          appliances or large metal
                                          objects.

                                          Keep the handset away from 
                                          interference such as computers,
                                          remote control toys, wireless
                                          alarm systems, wireless intercoms
                                          and room monitors, fluorescent
                                          lights, and electrical
                                          appliances. If the interference
                                          is severe, turn off the
                                          interfering device.

                                          Press CH to switch to another 
                                          channel.

The handset's range decreases.            Fully extend the base's antenna
                                          in a vertical position.
                                          Return the handset to the cradle
                                          and recharge the battery.
                                          Be sure the antenna is not 
                                          touching a metal surface.

Receiver sound flutters or fades.         Be sure the battery is charged.
                                          Fully extend the base's antenna
                                          in a vertical position.

                                          Move the handset closer to the 
                                          base.

Can make calls, but telephone does        The handset's ringer might be note ring.                                off.

                                          Press and hold # for about 2 
                                          seconds until 5 short beeps
                                          sound.

                                          Your telephone company may be
                                          using unusual ringing methods.
                                          Your telephone is designed for
                                          standard straight line bridged
                                          ringing.

                                          The handset's power must be
                                          turned on to ring.

Can receive calls, but cannot make        Set the TONE/PULSE selector for  
calls.                                    the type of service (see "Setting
                                          the Dialing Mode").

You cannot answer/make a call and         The phone might be receiving 
the handset sounds an error tone          interference from another RF 
when you lift it from the base or         signal; or, if the handset is
press TALK.                               away from the base during a long
                                          period of AC power failure, the
                                          phone might lose its access 
                                          protection code. Return the
                                          handset to the base for a few 
                                          seconds with the handset's power
                                          switched to on.


(CD/all-10/25/95)