Multi-User Digital Telephone Answering System
(430-0747)                 Troubleshooting            Faxback Doc. # 17569

If you experience problems with your TAD, try the suggestions in this 
section.  If you still have problems, contact your local Radio Shack store
for assistance.

The incoming message is incomplete.
    
    Be sure the memory is not full.

    The caller's message was longer than 60 seconds.

    The TAD recorded more than 8 seconds of silence.

The incoming message is unclear.

    Be sure Volume is turned up.

The TAD does not answer after two or four rings.

    Be sure the TAD is set to answer calls.

Lo flashes on the display

    The backup battery is weak or missing.  Replace the battery (see 
    "Installing the Backup Battery," Faxback Doc.#     , Installation).

You cannot record an incoming message.

    Be sure the TAD is set to answer calls.

    Be sure you have recorded an outgoing message.

The TAD does not respond to the remote operation security code.

    Make sure the phone you used to dial the TAD is a touch-tone phone.
    (If it is not, you can use a pocket tone dialer to call your TAD.)

    Re-enter your security code, pressing each button for 2 seconds.

    Make sure the remote operation security code you entered is correct.

    Try the default remote operation security code (747).

No messages appear on the display.

    This could be caused by a power failure.  Reset the TAD by removing the
    AC adapter and the battery from the TAD, then reinstalling them.

To eliminate interference, you can try one or more of the following 
corrective measures:

    Reorient or relocate the receiving radio or TV antenna.

    Increase the distance between the TAD and the radio or TV.

    Use outlets on different electrical circuits for the TAD and the radio
    or TV.


(CS 10/30/95)