ET-504
(430-1007)                 Troubleshooting            Faxback Doc. # 18564

We do not expect you to have any problems with your phone, but if you do,
the following guidelines might help.  If you still have problems, take the
phone to your local Radio Shack store for assistance.

If someone picks up another phone on the same line, the volume level might
drop or you might hear unusual sounds.  If this happens, hang up the other
phone.

If your phone does not work or works poorly, check the connection to the
phone line. If the call is too noisy, hang up and redial the number.  If
you still have problems, disconnect the phone.  If other phones on the same
line work properly, the fault is in this phone or its installation.  If you
cannot locate the problem, take your phone to your local Radio Shack store
for assistance.

If interference is severe, try the following:

    If you receive interference from another cordless phone, you can
    exchange your phone for one with a different operating frequency, if
    you return it within 30 days of the date of purchase.  The frequency
    code is recorded on a round sticker on the handset and base with the
    letter I, M, N, or O.

    Keep the handset away from sources of interference such as computers,
    remote control toys, wireless microphones, wireless alarm systems, 
    wireless intercoms and room monitors, fluorescent lights, and
    electrical appliances. If the interference is severe, turn off the
    interfering device. If the range decreases, try the following:

    Stand the base's antenna up and extend both antennas to their full 
    lengths.

    Return the handset to the cradle to recharge the battery.

    Be sure the antennas are not touching a metal surface.

If the phone does not work, try the following:

    Be sure power OFF-ON  is set to ON.

    Move the handset closer to the base.

    Be sure the phone line cord and AC adapter are correctly and securely 
    connected.

    Be sure the battery is charged.  (If the battery is too low, it does
    not have enough power to light the BAT.LOW indicator.)

    Set power OFF-ON on the handset to ON and return the handset to the 
    cradle for 5 seconds.  This resets the security access code.

If there is a power failure, return the handset to the cradle to reset the
security code.  This is for you security so another handset cannot access
your base unit/phone line.


(CS 12/7/95)