TAD-518 Dual Cassette Telephone Answering System
(430-0715)                 Troubleshooting            Faxback Doc. # 18963

We do not expect you to have any problems with your TAD, but if you do, be
sure you installed the MC-20 and MC-60 cassette tapes and set STOP/ON to
ON.  If you still have a problem this chart might help.  If not, take the
TAD to your local Radio Shack store for assistance.

         Problem                  Cause                   Solution 

The TAD does not            The first outgoing        Record an outgoing 
answer and record           announcement is not       announcement. 
callers' messages.          recorded. 

                            The STOP/ON switch        Set the switch to 
                            is set to STOP.           ON. 

                            Bad phone line            Check and reconnect. 
                            connection. 

The TAD records a dial  The caller hung up with-  If this happens often, 
tone, beeping, or the   out leaving a message     discuss the problem with 
operator's voice in-    or without using the      your phone company. 
stead of the caller's   maximum message length 
message.                (60 minutes), and your 
                        phone company does not 
                        send out CPC signals. 

The TAD plays the       The MC-60 tape is full        Use remote operation 
first announcement      and you have not re-          to erase all of your 
(after 10 rings)        corded a second               messages. 
then hangs up.          announcement. 

                                                      Record a second 
                                                      announcement. 

Recordings sound            You were too close to     Re-record, and speak 
distorted.                  the microphone or you     about 12 inches from 
                            spoke too loudly when     the microphone in a 
                            you recorded the out-     normal voice. 
                            going announcement/ 
                            memo. 

                            The tape heads are        Clean the heads 
                            dirty.                    using a tape head 
                                                      cleaning kit (see 
                                                      "Cleaning the Tape- 
                                                      Handling Parts"). 

                            The tapes are worn        Replace the tapes. 
                            out.                      We recommend you re- 
                                                      place the tapes at 
                                                      least once a year. 

The remote control          You are using a pulse     Use a touch-tone 
functions do not            dialing phone.            phone or pocket tone 
work.                                                 dialer. 

                            The tone output from      Try using another 
                            the phone or tone         phone or dialer. 
                            dialer is not long 
                            enough. 

                            The telephone line is     Enter the remote 
                            noisy.                    code again. 

                            The remote operation      Re-enter the correct 
                            security code was not     code. 
                            correct. 

                            7 seconds of silence      Call the TAD and try 
                            have passed and the       again. 
                            TAD has hung up. 

Continuous beeps        A cassette tape is        The tape must be re- 
sound.                  jammed or broken.         placed if it is broken, 
                                                  removed if it is jammed. 

The TAD does not re-    The TAD is locked up.     Unplug the adapter from 
spond to any button                               the AC outlet and then 
                                                  plug it in again. 

STOP/ON is set to       The TAD has been          Set STOP/ON to ON and 
STOP but the TAD        turned on remotely.       then to STOP again. 
continues to record 
messages. 


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