13-Memory Big-Button Telephone (430-0804) Operation Faxback Doc. # 31410 To answer calls or make calls using manual dialing, use the phone the way you use any regular phone. You can also make calls using memory dialing, memory chain dialing, or redialing. Note: You can increase or decrease the handset's volume. See "Using the Handset Volume Control," below. SETTING THE RINGER'S VOLUME Set RINGER to HIGH in a noisy room, such as the kitchen. Set it to LOW in a quiet room, such as a bedroom. If you do not want the ringer to sound, set RINGER to OFF. if you hear another phone ring on the same line, you can still answer the phone. You can also still make calls. ADJUSTING THE HANDSET VOLUME CONTROL The handset's volume control lets you increase or decrease the sound you hear from the handset. If you cannot hear the person on the other end of the line, roll the handset's volume control up to increase the volume. If the volume is too loud, roll the control down (toward the handset's cord). REDIALING The redial memory holds up to 32 pulse digits or 31 tone digits so it can store long-distance numbers as well as local numbers. To redial the last number dialed, pick up the handset and press REDIAL. The phone dials the number. To redial a number that includes a change from pulse to tone dialing, see "Using Tone Service on a Pulse Line," below. NOTE: If you dial more than 32 pulse digits or more than 31 tone digits, your phone does not store any of the digits in redial memory. PUTTING A CALL ON HOLD To place a call on hold, tell the person on the phone that you are placing them on hold. Press HOLD. The HOLD indicator lights. Then, do one of the following: Set the handset on its cradle. The call does not disconnect. To release the line from hold and continue your phone conversation, pick up this phone's handset or another phone's handset that is on the same line. Hold the handset or set it next to the phone. You might hear the party you called, but he or she cannot hear you. To release the line from hold and continue your phone conversation, press down the switchhook for at least one second and then release the switchhook. USING FLASH Many special phone services require a 0.7 second switchhook signal. The FLASH button provides the electronic equivalent of a switchhook operation. For example, if you have call waiting (a special service available from some phone companies), you can put a call on hold and take a second incoming call on the same line by pressing FLASH. Press FLASH again to return to the first call. You can also store the flash command at the beginning of a memory location. This is useful if you need to transfer calls from your phone to another phone on a different line. (See "Storing a Flash Entry," below). However, the redial memory does not store the flash entry or any digits after the flash entry. NOTE: If you do not subscribe to a special service that uses the switchhook signal, do not press FLASH during a call. If you press FLASH, your call might be disconnected. USING PAUSE You might want to enter a PAUSE in a memory location or in redial if you have to dial an access code, such as 9, to use an outside line in an office. Follow these steps to use PAUSE in redial memory: 1. Lift the handset. 2. Enter your access code (such as 9). 3. Press PAUSE. 4. Enter the phone number. If the number is still busy, hang up the phone. 5. When you want to call the number again, press REDIAL. The phone dials the access code, waits 2 seconds, and then dials the phone number. NOTE: Each pause entry causes a 2-second pause. To use PAUSE in a memory location, store the pause entry along with the phone number. See "Storing a Number in Memory" and "Storing a Pause Entry," below. USING TONE SERVICES ON A PULSE LINE If you have pulse service, you can still use special services that require tone signals, such as bank-by-phone, by following these steps: 1. Call the service using pulse dialing. 2. When the service answers, set TONE/PULSE to TONE. 3. Follow the normal procedure for the special service you are using. Any additional numbers you dial are dialed with the tone signal. Set TONE/PULSE to PULSE after the call. To redial a number that includes the change from pulse to tone dialing, leave TONE/PULSE set to PULSE. Press REDIAL. After the phone dials the pulse numbers, it pauses and then dials the tone numbers. The phone automatically dials the tone numbers. MEMORY DIALING You can store up to 13 telephone numbers in the phone's memory and then quickly call that number with a memory location code. Storing Numbers in Memory Store emergency phone numbers or the phone numbers you most frequently call in the priority memory locations for one-touch dialing. Store additional phone numbers in the additional memory locations. NOTES: You can store PAUSE and FLASH entries and changes from pulse to tone dialing. Each of these counts as one digit in memory. However, you can only store the FLASH entry as the first entry in a memory location. See "Storing a Flash Entry," below. Each memory location can contain up to 15 digits sent with tone signals or 16 digits sent with pulse signals. Follow these steps to enter a number into memory: 1. With the handset off the cradle, set NORMAL/STORE to STORE. 2. Enter the phone number and any pauses, flash signal, or pulse-to-tone changes that you want to store. Note: If you make a mistake, press and hold down the switchhook for a few seconds. Then, release the switchhook and begin again. 3. Select the memory location as follows: For a priority memory number, press M1, M2, or M3. For an additional memory number, press MEMORY. Then, enter any two-digit memory location number (01-10). 4. Remove the phone index's plastic cover. Then, write the person or company's name (for the phone number you store in memory) next to the corresponding memory location number. Use a pencil so you can easily change the information later. 5. Follow Steps 2-4 to store each phone number. Set NORMAL/STORE to NORMAL to return to normal operation. 6. Return the handset to the cradle. Storing a Flash Entry Some telephone systems provide a special service that requires the switchhook signal to transfer calls. For example, if you often need to transfer calls to an extension, follow the procedures in "Storing Number in Memory," above, and press FLASH before the extension number. You can only store a flash entry in M1, M2, or M3. Storing a Pause Entry You might need to enter a PAUSE if you have to dial an access code, such as 9, to use an outside line in an office. Insert PAUSE with the phone number as instructed in "Storing Numbers in Memory," above. You can insert a pause anywhere in a phone number. NOTE: Each pause entry causes a 2-second pause. Dialing a Stored Number To dial numbers stored in memory, lift the handset, and do one of the following: For priority memory numbers, press M1, M2, or M3 for the number you want to call. For additional memory numbers, press MEMORY. Then, press the two digit memory location code for the number you want to call. Testing Stored Emergency Numbers If you test an emergency number's location, test it when the emergency department (police, fire) is less active, and be sure to stay on the line to briefly explain the reason for the call. Storing/Chain Dialing Special Service Numbers When you store special services (such as alternate long-distance or bank-by-phone), we recommend you store the service's phone number in one memory location and store additional information in another memory location. NOTE: For security reasons, we recommend that you do not store your personal security code (identification number) into memory. Follow these steps to memory dial a special service. 1. Lift the handset. 2. Enter the memory location code for the special service. 3. Then, depending on your service, either enter your personal identification number or enter the memory location code for the phone number. Then, enter or press the other number. (CS 3/18/96)