Sony Clear Scan-25 2-line Cordless
(430-8008)                 Troubleshooting            Faxback Doc. # 34125

Troubleshooting

If you've experienced any of the following difficulties while using your
phone, use this troubleshooting to help you remedy the problem.  Should any 
problem persist, consult your nearest Sony dealer.

Symptom                      Remedy

MAKING CALLS

You hear five short error    Replace the handset to the base and reset the
beeps when you press         digital security code (page 23).
(LINE 1) or (LINE 2).
                             Make sure you set up the base unit correctly
                             (see Faxback Doc. # 34123).

                             Move the handset closer to the base unit.

You hear no dial tone.       Make sure the telephone line cord is securely
                             connected to the telephone outlet.

                             Make sure the battery is fully charged (see
                             Faxback Doc. # 34121).

The telephone always         Make sure the number you last dialed
connects with the wrong      (including the tone and pause digits, if
number or doesn't connect    used) is fewer than 32 digits.
at all, even though the
number you dial is correct.  Make sure the dial mode is set correctly (see
                             Faxback Doc. # 34121).

The phone doesn't redial     Make sure the last dialed number is really the
correctly.                   one you want to dial.

RECEIVING CALLS

The handset does not ring.   Set the RING ON/BATT SAVE switch on the hand-
                             set to RING ON.

                             Replace the handset to the base unit and reset
                             the digital security code (see Faxback Doc. 
                             # 34123).

                             The battery may have little or no power. Charge 
                             the battery for more than 10 hours (see Faxback
                             Doc. # 34121).

                             Make sure you set up the base unit correctly
                             (see Faxback Doc. # 14123).

                             Move the handset closer to the base unit.

                             While you're storing a speed dialing number,
                             you can't receive any calls.

HANDSET

You hear interference        Move the handset closer to the base unit.
during conversation.
                             Press (CHANNEL) on the handset for a channel
                             that gives better reception (see Faxback Doc.
                             # 34122).

                             Place the base unit away from noise sources
                             (see Faxback Doc. # 34121).

                             Extend the antenna of the base unit vertically.

You hear a beep every        It is an out-of-range alarm.  Move the handset
second during conversation.  closer to the base unit within 15 seconds.

You hear a beep every        It is a battery low alarm.  Charge the battery
three seconds.               for more than 10 hours (see Faxback Doc. 
                             # 34121).

You hear five short beeps    Make sure you press a number between 001 and
during resetting the         399 (see Faxback Doc. # 34123).
digital security code.

SPEED DIALING

You hear five short beeps    Make sure you follow the procedure in storing
and can't store a speed      the number correctly (see Faxback Doc.
dialing number.              # 34123).

                             Make sure the number (including the tone and
                             pause digits) is fewer than 16 digits.

You hear five short beeps    You entered a dialing key to which no phone
when you try to make a       number has been stored.
speed dialing call.

Speed dialing is incorrect.  Store a correct number (see Faxback Doc. 
                             # 34123).

PAGING

The handset doesn't ring     Set the RING ON/BATT SAVE switch to RING ON.
when calling from the
base unit.                   The battery may have little or no power.
                             Charge the battery for more than 10 hours
                             (see Faxback Doc. # 34121).

                             Replace the handset to the base unit and reset 
                             the digital security code (see Faxback Doc. 
                             # 34123).

                             Extend the antenna of the base unit vertically.

                             Move the handset closer to the base unit.

                             Place the base unit away from noise sources 
                             (see Faxback Doc. # 34121).

POWER SOURCE/BATTERIES

The CHARGE lamp doesn't      Wipe the charge terminals of the base unit and
light up when you replace    the handset with a soft cloth or paper for
the handset to the base      better contact of the charge terminals.
unit.
                             Make sure the handset is placed on the base
                             unit properly.

The battery pack has a       The power wasn't continuously supplied to the
shorter life.                base unit.

                             The battery pack was charged less than 10 hours 
                             (due to power failure, etc.).


(BR/EB 7/8/96)