TAD-1009 Digital Telephone Answering System
(430-0781)                 Troubleshooting            Faxback Doc. # 34865

PROBLEM-SOLVING

We do not expect you to have any problems with your TAD, but if you do, try 
these suggestions.  If the TAD still doesn't operate as you think it should, 
take the TAD to your local Radio Shack store for assistance.

Problem                  Cause                        Remedy

The TAD records a dial   The caller hung up without   Press 9 to play the
tone, siren, beeping,    leaving a message or with-   next message.
or an operator's voice   out using the maximum time,
instead of a caller's    and your local telephone
message.                 company does not send out 
                         CPC signals.

The TAD does not an-     The phone line is not prop-  Check all phone line
swer calls.              erly connected.              connections.

                         The TAD is not plugged       Make sure the AC
                         into power.                  adapter is properly
                                                      connected to the TAD.

                         There is not enough mem-     Delete messages.
                         ory available to record
                         a message.

                         The TAD is not set to        Press ON/OFF.
                         answer calls.

The outgoing announce-   You were too close to the    Re-record the announce-
ment is distorted.       TAD or you spoke too loudly  ment, speaking in a
                         when recording the           normal tone of voice
                         announcement.                about 12 inches from 
                                                      the TAD.

                         There was too much back-     Re-record the announce-
                         ground noise in the room     ment.
                         when you recorded the
                         announcement.

The TAD does not re-     You entered an incorrect     Carefully re-enter
spond to remote com-     remote operation security    your remote opera-
mands.                   code.                        tion security code.  
                                                      If the TAD fails to 
                                                      respond, the security 
                                                      code might have reset 
                                                      to the default code.
                                                      Enter the default re-
                                                      mote security code, 
                                                      (028).

                         AC power failure.            Make sure that AC pow-
                                                      er is restored and the 
                                                      12V DC adapter is prop-
                                                      rly connected to the
                                                      TAD.

The TAD sounds three    The OGM is too short to       Record a new OGM at
short beeps (instead    allow remote access.          least 2 seconds long.
three long beeps) when
you access it by re-
mote.

RESETTING THE TAD

If the TAD locks up for an unknown reason or does not operate properly, you 
might need to reset it.

IMPORTANT:  Resetting the TAD deletes all recorded messages (including any
            outgoing announcements), date and time settings, number of rings,
            message length, and the remote operation code.

Use a pointed object, such as a straightened paper clip, to press RESET.

The TAD initializes itself and the ON LINE, MEMO, and PLAY indicators flash 
six times.  Then the ON LINE indicator lights steadily.

Repeat all of the procedures in "Preparation" before you begin using the TAD.


(BR/EB 10/1/96)