TAD-412  (430-0399)         Troubleshooting             Faxback Doc. # 6153

Problem                                 Solution
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The answering machine records           Move the CPC switch to MIN.
a dial tone, beeping, siren, or an
operator's recorded voice instead of
a caller's message.
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The caller hangs up without leaving     Set the INCOMING MESSAGE switch
a message or without using the          to 30 seconds and the CPC switch
maximum message time and your           to MAX.  This minimizes the
telephone line does not receive         amount of wasted tape.
line does not receive CPC signals.
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Your answering machine does             Bad phone line connection.
not answer the telephone.               VOLUME/POWER control is set to OFF
                                        Turn power ON.

                                        Your answering machine is not set
                                        to ANSWER or ANN. ONLY.  Adjust
                                        the INCOMING MESSAGE switch and
                                        press ANSWER button.
                                        One of the message tapes is not in
                                        stalled properly.  Adjust the tape.
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The outgoing announcement               Outgoing-announcement cassette is
does not play.                          not installed properly.  Adjust it.
                                        The cassette is broken.  Replace
                                        it.
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The outgoing announcement is            You were too close to the
distorted                               microphone or our spoke to loudly
                                        when you made the recording.  Redo
                                        the announcement.
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The outgoing or incoming                Recording heads are dirty.  Clean
message is distorted.                   them.  Heads need to be
                                        demagnetized.

                                        Demagnetized record/play heads.
                                        Tapes are worn out.  Replace them
                                        with new tapes.  (Replace tapes at
                                        least once a year).
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The incoming-message tape               The INCOMING MESSAGE switch is set
does not move                           to ANN ONLY.  Set it to 30 SEC or 3
                                        MIN position.
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The [ERASE REWIND],                     The INCOMING MESSAGE switch is set
[REWIND], or [FAST-F] controls          to ANN ONLY and the incoming
do not work                             message tape does not move.  Set
                                        the switch to 30 SEC or 3 MIN
                                        position.
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The MEMO indicator is flashing          The incoming-message tape was full
rapidly and the ANSWER indicators       when a call  came in, or the tape
is flashing slowly.                     became full when a caller was
                                        leaving a message.  Replace or
                                        rewind cassette after listening to
                                        messages.
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The MEMO and ANSWER in-                 The answering machine received an
dicators are blinking slowly.           incoming message and a memo
                                        message. Listen to your messages.
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Both MEMO and ANSWER                    You exceeded the maximum outgoing
indicators blink continually.           announcement recording time.  Try
                                        again to record the message within
                                        the allotted time.
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Eight beeps sound when you              Torn tape, or tape is missing.
press any of the controls except        Replace the tape.
[STOP].
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The incoming message comes to           You have 7 seconds in which you can
an end during remote playback.          enter your security code so that
The answering machine sounds            you can review your messages using
eight beeps and stops.                  [1] for rewind and [2] for play.
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If you still have problems, disconnect the telephone cord immediately.  If
other phones on the same line function properly, the problems is in your
answering machine or its installation.  If you are unable to locate the
problem, bring the answering machine to your local Radio Shack store.

(RLR-02-24-94)