TAD-265 Cordless Telephone Answering System
(430-0730)                Troubleshooting             Faxback Doc. # 6159

If you have any problems with your TAD, be sure you have installed a
cassette tape.  If you still have a problems, the following chart might
help.  If not, take the TAD to your local Radio Shack store for assistance.

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      Problem                        Causes/Solution
──────────────────────────────────────────────────────────────────────────
The volume suddenly drops and        Someone has picked up a phone on
unusual sounds occur                 the same line.

                                     *  Have the other person hang up the
                                        phone.
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The call is too noisy                Interference on the line.

                                     *  Hang up the phone.  Then pick up
                                     the phone and redial the number.
                                     The phone's connection is not secure.

                                     *  Check the phone's connection.
                                     A device such as a computer, remote
                                     control device, fluorescent light, or
                                     appliance is too close to the
                                     handset.

                                     *  Move the handset away from the
                                        device.  If the noise continues,
                                        turn off the problem device.

                                     The channel frequency for your phone
                                     is the same as another cordless phone
                                     in your area.

                                     *  This phone comes in five different
                                        channel frequencies.  If none of
                                        the above solutions corrects the
                                        phone's noise problem, exchange
                                        the phone for one with a different
                                        channel frequency (within 30 days
                                        of the purchase date).

                                     The battery needs recharging.
                                     The antennas are touching a metal
                                     surface.
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The range decreases                  The base's antenna is not positioned
                                     properly.
                                     *  Fully extend the base's antenna
                                        and position it vertically.
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The phone does not work or works     The handset is too far away from the
poorly                               base.

                                     *  Move the handset closer to the
                                        base.
                                     The phone line cord and the AC
                                     adapter are not correctly connected.

                                     *  Properly connect the phone line
                                        cord and the AC adapter.

                                     The handset's battery needs charging.
                                     (If the battery is too low, the
                                     CHARGE indicator does not light.)

                                     *  Place the handset in its cradle to
                                        recharge the handset's battery.

                                     The base's antenna is retracted or
                                     positioned incorrectly.

                                     *  Fully extend the base's antenna
                                        and position it vertically.
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The TAD does not answer              Bad phone line connection.

                                     *  Check and reconnect.

                                     The TAD is not set to answer calls.

                                     *  Press ANSWER until the ANSWER
                                        indicator lights.
                                     You have not recorded an outgoing
                                     announcement.

                                     *  Record an announcement.
──────────────────────────────────────────────────────────────────────────
The TAD does not record callers'     The message tape is full.
messages.
──────────────────────────────────────────────────────────────────────────
The TAD records a dial tone,         The caller hung up without leaving a
beeping, or the operator's voice     message or without using the maximum
instead of the caller's message      time, and the TAD did not detect 7
                                     seconds of silence.
──────────────────────────────────────────────────────────────────────────
Recordings sound distorted           The tape heads are dirty.

                                     The tape is worn out.

                                     *  Replace the cassette.
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You cannot operate the TAD...........The tone output from the phone or
remotely                             tone dialer is not long enough.

                                     *  Use another phone or dialer.

                                     You are using a rotary-dial phone.

                                     You did not correctly enter the
                                     security code.

                                     *  Enter the code within 5 seconds,
                                        and make sure each button press is
                                        at least 1/2-second long.
                                     You did not enter a remote command
                                     within 30 seconds after the command
                                     prompt.  (The TAD sounds a beep and
                                     hangs up.)
──────────────────────────────────────────────────────────────────────────
Want to put in call forwarding       *  Check with local carrier to make
number.  Unit not taking number.        sure that call forwarding service
                                        is connected.


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