TAD-425  (430-0711)         Troubleshooting             Faxback Doc. # 6163

Telephone Answering System
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PROBLEM                   CAUSE                     SOLUTION
───────────────────────────────────────────────────────────────────────────
The answering             Your telephone ex-        Set the CPC switch to
machine often records     change does not send      MIN unless you have
a dial tone, beeping, a   out CPC signals.          call waiting.
siren, or an operator's
voice.
───────────────────────────────────────────────────────────────────────────
The answering             Incorrect phone-line      Check the phone line
machine does not          connection or the cas-    and install the casset-
answer the telephone      settes are not installed  tes properly.
                          properly.
───────────────────────────────────────────────────────────────────────────
The outgoing an-          The cassette is not       Install the cassette
nouncement does not       properly installed or is  properly or replace it
play                      broken                    if necessary.
───────────────────────────────────────────────────────────────────────────
The outgoing an-          You were too close to     Re-record the an-
nouncement is dis-        the microphone or you     nouncement about 8
torted.                   spoke too loudly when     inches from the
                          you recorded.             microphone.
───────────────────────────────────────────────────────────────────────────
The outgoing an-          The recording heads       Clean the heads.  Your
nouncement or incom-      are dirty.                local Radio Shack
ing message is dis-                                 store sells the proper
torted                                              cleaning accessories.

                           The heads need           Demagnetize the 
                           demagnetized.            heads.

                           The tapes are worn       Turn the tape over and
                           out.                     use the other side.
                                                    Replace the tapes at
                                                    least once a year.
───────────────────────────────────────────────────────────────────────────
The remote control         You entered an incor-    Enter the correct
does not function.         rect security code       security code.

                           The telephone you are    Try calling the answer-
                           using does not send a    ing machine from
                           steady tone.             another telephone
───────────────────────────────────────────────────────────────────────────

The FCC Wants You To Know

In the unlikely event that your answering machine causes problems on the
telephone line, the telephone company can disconnect your service.  The
telephone company attempts to notify you in advance.  If advance notice is
not practical, the telephone company notifies you as soon as possible and
advises you of your right to file a complaint with the FCC.

Also, the telephone company can change its lines, equipment, operations,
or procedures that could affect the operation of this answering machine.
The telephone company notifies you of these changes in advance, so that you
can take the necessary steps to prevent interruption of your telephone
service.

LIGHTNING

Your answering machine has built-in protection circuits to reduce the risk
of damage from surges in telephone and power line current.  However,
lightning striking the telephone or power lines can damage the answering
machine.  Lightning damage is not common.  Nevertheless, if you live in an
area that has frequent electrical storms, we suggest you unplug the
answering machine during storms to reduce the possibility of damage.

(RLR-02-25-94)