ET-502  (430-1005)             Troubleshooting         Faxback Doc. # 7119

We do not expect you to have any problems with your telephone, but if you
do, the following suggestions might help.  If you still have problems,
check other phones on the same line to see if they work properly.  If they
do and the problem does not seem to be with your phone service, take you
phone to your local Radio Shack store for assistance.

┌───────────────────────────────────┬────────────────────────────────────┐
│           Problem                 │             Solution               │
├───────────────────────────────────┼────────────────────────────────────┤
│ The handset does not work.        │ Be sure POWER is ON.               │
│                                   │                                    │
│                                   │ Move the handset closer to the     │
│                                   │ base.                              │
│                                   │                                    │
│                                   │ Be sure the phone line cord and    │
│                                   │ AC power cord are correctly and    │
│                                   │ securely connected.                │
│                                   │                                    │
│                                   │ Be sure the battery is charged.    │
│                                   │                                    │
│                                   │ Fully extend the base's antenna    │
│                                   │ vertically.                        │
├───────────────────────────────────┼────────────────────────────────────┤
│ Volume drops or you hear unusual  │ Someone has picked up another      │
│ sounds.                           │ phone on the same line.  Hang up   │
│                                   │ the other phone.                   │
│                                   │                                    │
│                                   │ Low battery power.                 │
├───────────────────────────────────┼────────────────────────────────────┤
│                                   │                                    │
│ Call is noisy.                    │ Do not mount the base near         │
│                                   │ appliances or large metal          │
│                                   │ objects.                           │
│                                   │                                    │
│                                   │ Hang up and redial the number.     │
│                                   │                                    │
│                                   │ Keep the handset away from         │
│                                   │ interference sources such as       │
│                                   │ computers, remote controlled toys  │
│                                   │ wireless microphones, wireless     │
│                                   │ alarm systems, wireless intercom   │
│                                   │ and room monitors, fluorescent     │
│                                   │ lights, and electrical             │
│                                   │ appliances.  If the interference   │
│                                   │ is severe, turn off the            │
│                                   │ interfering device.                │
│                                   │                                    │
│                                   │ Exchange your phone for one with   │
│                                   │ a different operating frequency    │
│                                   │ (within 30 days of the purchase    │
│                                   │ date).                             │
├───────────────────────────────────┼────────────────────────────────────┤
│ The handset's range decreases.    │ Fully extend the base's antenna    │
│                                   │ vertically.                        │
│                                   │                                    │
│                                   │ Return the handset to the base     │
│                                   │ and recharge the battery.          │
│                                   │                                    │
│                                   │ Be sure the antenna is not         │
│                                   │ touching a metal surface.          │
├───────────────────────────────────┤────────────────────────────────────┤
│ Receiver sound flutter or fades.  │ Be sure the battery is charged.    │
│                                   │                                    │
│                                   │ Fully extend the base's antenna    │
│                                   │ vertically.                        │
│                                   │                                    │
│                                   │ Move the handset closer to the     │
│                                   │ base.                              │
├───────────────────────────────────┼────────────────────────────────────┤
│ Can make call, but telephone does │ Telephone company may be using     │
│ not ring.                         │ unusual ringing methods.  Your     │
│                                   │ telephone is designed for standard │
│                                   │ and straight line bridged ringing. │
│                                   │                                    │
│                                   │ Do not use your telephone on       │
│                                   │ party lines.                       │
├───────────────────────────────────┼────────────────────────────────────┤
│ Can receive calls, but cannot     │ Set the TONE/PULSE selector        │
│ make calls.                       │ correctly for you type of service  │
│                                   │                                    │
├───────────────────────────────────┼────────────────────────────────────┤
│ You cannot answer/make a call and │ The phone might be receiving       │
│ the handset sounds an error tone  │ interference from another RF       │
│ when you lift it from the base    │ signal; or, if the handset is      │
│ or press TALK.                    │ away from the base during a long   │
│                                   │ power failure, the base might      │
│                                   │ lose its access protection code.   │
│                                   │ Return the handset to the base     │
│                                   │ for a few seconds.                 │
└───────────────────────────────────┴────────────────────────────────────┘

(CJD/all-7/12/94)