SR-2015 Home Satellite Television System Receiver
(160-2513)                 Questions, VideoPal        Faxback Doc. # 34198

VideoPal QUESTIONS & ANSWERS

What happens if the phone line to the VCRS system is accidentally
unplugged?

Your pay-per-view programming services might be interrupted.  If your
service is discontinued, you must call the billing center or the Satellite
Video Center for reauthorization.

Will the VideoPal system interfere with my phone service?

Usually not.  The VideoPal system uses your phone when you are least likely
to be using it.  If you pick up your receiver and hear an unusual noise, it
might be the VideoPal system communicating with the Satellite Video
Center's (or billing center's) computer.  Please hang up and try your call
again later.

Do I have to pay for the phone call?

The VideoPal Order Recorder calls in on a special toll-free (800) number,
so you should not see the call on your monthly phone bill.

How long do the calls last?

Typically, they last less than 15 seconds and they are usually made late at
night when you are least likely to be using your telephone.

Will the VideoPal system interfere with my telephone answering service or
answering machine?

The VideoPal module cannot receive phone calls, only make them.  If your
service or answering machine is not currently disturbed by outgoing calls,
the VideoPal system should not cause any problems.

I'm on a party line.  What happens if my VideoPal unit tries to make a call
and someone else is on the line?

The VideoPal does not work with party lines, or if you need an operator's
assistance to make long distance calls.

I have call forwarding/call waiting.  Will the VideoPal system have any
effect on it?

The VideoPal feature should not affect these services.

I sometimes unplug my phone at night.  Will that affect the VideoPal
system's ability to call out?

It is all right to unplug your phone.  However, be certain to unplug it
rather than leave the receiver off the hook.  Leave the VideoPal unit
plugged into the phone line at all times.

What if I forget my password?

If you forget your password, you must call the Satellite Video Center (or
your billing center).  They will remove the password for you, along with
any other VCRS passwords.  (There might be a service charge for this.)
You can enter a new password if you wish.

What if I change channels while the event is taking place, and then tune
back to the same channel? Will I be charged twice for the same program?

No.  You are not charged again when returning to a purchased program, even
if you purchased a second program before returning to the original.

What if I purchase the NEXT program, but then do not watch it?

Your account is not charged for any programming you order in advance if
your receiver is tuned to a different channel before the next program
starts.

How far in advance can I order a program?

You can order only the program in progress or the next program available.

My telephone sometimes chirps when the VideoPal Order Recorder is making a
phone call.  Is this normal?

There are two basic types of phone service: rotary/pulse (mechanical dial)
and tone (push button).  Many electronic push button telephones work with
rotary/pulse service by using the pulse dialing method.  (After pressing
the telephone's buttons you hear a clicking sound in the receiver.)  The
VideoPal Order Recorder operates like a pulse telephone and might make some
telephones chirp briefly when it makes a call. This does not interfere with
your telephone service or your telephone.

I cannot receive the channel.  What do I do?

Operation of the VideoPal system is almost totally automatic and there are
no adjustments necessary.  If you ever experience any difficulty using the
VideoPal system, please follow these troubleshooting suggestions:

    Check all connections and make sure that the power to all components
    is ON.

    Make certain that your satellite system is correctly tuned to the
    channel.

    NOTE:  Weather conditions and your geographical location can affect
           signal quality.

    Check a program guide to be sure that the program you are interested in
    is available for pay-per-view and can be ordered with the VideoPal
    system.

    Be sure your account is current. (Press SET UP, 1, 7 for on-screen
    directions.)


(BR/EB 7/25/96)