Citizen PROjet II (260-2957) Service and Support Faxback Doc. # 14689 Citizen American Corporation provides a full line of product support service. Their goal is to provide a selection of support services that are easily accessible, highly competent, and designed to suit the varied needs of our customers. Should you require service or support, refer to the information that follows. Technical Support For assistance with setup or operation beyond what your dealer can provide, contact Citizen Technical Support as follows: Telephone: (310) 453-0614 8:00 a.m. to 4:00 p.m. (Pacific time) Monday through Friday Facsimile: (310) 453-7532 Electronic Bulletin Board System (BBS) Via modem: (310)453-7564 24 hours, every day 300/1200/2400 baud, 8 data bits, no parity Repair Service Choose from the following selection of repair services for both in- warranty and out-of-warranty service. Depot Repair Method Local depot repairs are available through a large network of independent Citizen Authorized Service Centers (ASCs). For the location of the ASC nearest you, call 1-800-4PRINTERS (800-477-4683). Depot Repair Method A replacement printer is available on an exchange basic direct from Citizen. To initiate a warranty exchange or for details regarding Citizen's post-warranty exchange program call (310)453-0614. Warranty Enhancement and Extension Plans Citizens offers a variety of service plans on a contract basic designed to meet the varying needs of our customers. For more information call (310)450-0614 between 8:00 a.m. and 4:00 p.m. (Pacific time) Monday through Friday. Parts, Ink Cartridges and Accessories To purchase parts, print heads, ink cartridges and accessories for your printer, call the appropriate outlet indicated below. In the U.S.A.: National Parts Depot (800) 524-8338 9:00 a.m. to 8:00 p.m. (Eastern time) Monday through Friday In Canada: C.N.S. Canada (416) 338-3044 8:00 a.m. to 5:00 p.m. (Eastern time) Monday through Friday (LB/all-04/21/95)