Lexmark Printer (260-2979) Troubleshooting Faxback Doc. # 19098 ────────────────────┬────────────────────────────────────────────────────── Problem │ Action ────────────────────┼────────────────────────────────────────────────────── Light or blurred │*In the WinWriter 150c ColorFine 2 dialog box Media/ characters │ Quality tab, change the Print Quality setting to │ something other than draft. │*On the Media/Quality tab, turn the Ink Saver off. │*On the Image Settings tab, make a Brightness and │ Contrast adjustment. │*Make sure you are using the correct type of paper. │ See "Paper Types and Sizes," Faxback Doc. 19100 or │ the Media Specifications section of the online Help │ for more information. │*Make sure the print cartridges are installed │ correctly. │*Clean the ink cartridge nozzles. See "Print the │ Nozzle Test," Faxback Doc. 19096. │*Ink cartridge may be out of ink or low on ink. If │ the Ink Low message has appeared, install a new print │ cartridge. See "Replace Print Cartridges," Faxback │ Doc. 19099. To view the ink level, check the ink │ level graphic shown in the Cartridges tab of the │ WinWriter 150c Printer Control dialog box. ────────────────────┼────────────────────────────────────────────────────── Smudged or dark │*On the Media/Quality tab of the WinWriter 150c characters │ ColorFine 2 dialog box, change the Ink Saver setting │ to Medium or Maximum. │*Make sure you are using the correct type of paper. │ See Faxback Doc. 19093 or the Media Specifications │ section of the printer online Help for more │ information. │*Make sure the paper is straight and unwrinkled. │*Let ink dry before handling the paper. │*On the Media/Quality tab of the WinWriter 150c │ ColorFine 2 dialog box, change Print Quality to │ draft. │*Clean the print cartridge nozzles. See "Print the │ Nozzle Test," Faxback Doc. 19096. ────────────────────┼────────────────────────────────────────────────────── Characters with │*Ink cartridge may be out of ink or low on ink. If white lines │ the Ink Low message has appeared, install a new print │ cartridge. See "Replace Print Cartridges," Faxback │ Doc. 19099. To view the ink level, check the ink │ level graphic shown in the Cartridges tab of the │ WinWriter 150c Printer Control dialog box. │*Remove and reinstall the print cartridge. See │ "Replace Print Cartridges," Faxback Doc. 19099. │*Clean the print cartridge nozzles. See "Print the │ Nozzle Test," Faxback Doc. 19096. │*If printing on transparencies, try changing the fill │ pattern in your application software. ────────────────────┼────────────────────────────────────────────────────── Improperly formed │ Clean the print cartridge nozzles. See "Print Nozzle or misaligned │ Test," Faxback Doc. 19096. characters │ ────────────────────┼────────────────────────────────────────────────────── Characters do not │*Make sure you do not have hard-coded spaces at the align correctly at │ left margin. left margin │*Clean the print cartridge nozzles. See "Print the │ Nozzle Test," Faxback Doc. 19096. ────────────────────┼────────────────────────────────────────────────────── Vertical straight │*Clean the print cartridge nozzles. See "Print the lines are not smooth│ Nozzle Test," Faxback Doc. 19096. in tables, borders, │*If you are using high speed mode, perform the and graphs │ alignment tests. See "Align the Printheads," Faxback │ Doc. 19090 for more information. │*Turn off the High Speed option on the Media/Quality │ tab of the WinWriter 150c ColorFine 2 dialog box. ────────────────────┼────────────────────────────────────────────────────── Black portions of │ Align the printheads. See "Align the Printheads," graphic do not align│ Faxback Doc. 19090. with color portions │ ────────────────────┼────────────────────────────────────────────────────── Solid black areas on│ Try using a different fill pattern in your transparencies │ application software. contain white │ streaks │ ────────────────────┼────────────────────────────────────────────────────── Printer has missing │ Inside the U.S. and Canada call (800) 453-9267. or damaged parts │ Other locations, contact your local point of │ purchase. ────────────────────┼────────────────────────────────────────────────────── Power is turned on │*After turning on a power source such as a power at a power strip but│ strip, you must also press the printer power switch. the printer power │*Make sure the printer power cord is plugged in at the light is not on │ back of the printer and at the electrical outlet. │*Make sure the electrical outlet is working. ────────────────────┼────────────────────────────────────────────────────── The printer power │*Make sure the printer power cord is plugged in at the light (next to power│ back of the printer and at the electrical outlet. switch) does not │*Make sure the electrical outlet is working. come on when printer│ is powered on │ ────────────────────┼────────────────────────────────────────────────────── Printer seems to be │ Make sure: printing, but no │*The print cartridges are installed in the printer. characters appear on│*The print cartridges are locked into place. the paper │*The tape was removed from the print cartridges before │ the cartridges were inserted into the printer. │*The printer has paper. ────────────────────┼────────────────────────────────────────────────────── Old document prints │ When you print a document that has been formatted for with different fonts│ a different printer, Windows may substitute different │ fonts. Line breaks and page breaks may change also. │ Check your document and make any necessary │ adjustments, then save your changes for the next time │ you print. ────────────────────┼────────────────────────────────────────────────────── Printer power is on,│*Make sure the paper load door is closed. but nothing prints │*Make sure the printer interface cable is firmly (no action from the │ inserted into the interface connector of the printer. printer) │*Check the printer status in the WinWriter 150c Spool │ Manager. On the spool manager dialog box, choose │ Queue and make sure no check mark appears next to the │ Hold option. │*Try to print the printer test page from the Status │ tab on the WinWriter 150c Printer Control dialog box. │ If the test page prints, the printer is functioning │ properly. Check your application. If you are trying │ to print from a non-Windows based application, the │ problem could be with your DOS settings. Check your │ DOS printer port settings, driver, and your │ application settings. ────────────────────┼────────────────────────────────────────────────────── Unexpected │*Replace the parallel interface cable. characters are │*You may be printing a DOS application with the wrong printed or │ printer driver selected. If you don't know if you characters are │ are printing from a DOS or Windows-based application, missing │ press ALT-ENTER. In most DOS applications, the │ appearance of your screen changes. To return your │ screen to its original appearance, press ALT-ENTER │ again. ────────────────────┼────────────────────────────────────────────────────── Printer settings in │ Printer settings in your application sometimes the printer dialog │ override settings in the printer dialog boxes. Make boxes or in the DOS │ all printer setting changes in your application if Printing dialog box │ possible. Use the printer dialog boxes to make were not in effect │ changes only if your application does not have that │ option. ────────────────────┼────────────────────────────────────────────────────── Printer prints very │*Change print quality to Draft. slowly │*Choose the High Speed option on the Media/Quality tab │ of the WinWriter 150c ColorFine 2 dialog box. │*Consider purchasing more memory for your computer. │*In Windows, consider increasing the virtual memory to │ a larger value. │*Graphics print more slowly than text. ────────────────────┼────────────────────────────────────────────────────── Printer power light │1. Turn the printer off. is blinking and a │2. Unplug the printer cord form the electrical outlet. Service Error │3. Remove any paper fragments, objects, or paper jams message appears on │ in the printer. your computer screen│4. Plug the printer power cord into an electrical │ outlet. │5. Turn the printer back on. │6. If the light continues to blink, the printer needs │ service. ────────────────────┴────────────────────────────────────────────────────── Print Media Problems ────────────────────┬────────────────────────────────────────────────────── Paper Jam │1. Turn the printer power off. │2. Open the paper load door. │3. Pull firmly on the paper to remove it. │4. Close the paper load door. │5. Turn the printer power on. │6. Resend your print job. Start with the page on │ which the paper jam occurred. ────────────────────┼────────────────────────────────────────────────────── Paper sticks │*Make sure there is not too much paper in the sheet together/Multiple │ feeder. Depending on the thickness of your paper, sheets of paper feed│ the sheet feeder can hold up to 150 sheets of paper. │*Make sure you are using the correct type of paper. │ See "Paper Types and Sizes," Faxback Doc. 19100 or │ the Media Specifications section of the printer │ online Help. │*Remove paper from the sheet feeder and flex or fan │ the paper. │*Make sure the paper load door is closed. │*When loading paper, do not force the paper down into │ the printer. │*Humid conditions may cause some paper to stick │ together. ────────────────────┼────────────────────────────────────────────────────── Paper fails to feed │*Make sure the paper load door is closed. │*Remove any obstructions inside the printer. ────────────────────┼────────────────────────────────────────────────────── Paper skews or │*Make sure there is not too much paper in the sheet buckles │ feeder. Depending on the thickness of your paper, │ the sheet feeder can hold up to 150 sheets of paper. │*Make sure the paper guides do not cause the paper to │ bow in the sheet feeder. │*Make sure you are using the correct type of paper. │ See "Paper Types and Sizes," Faxback Doc. 19100 or │ the Media Specifications section of the printer │ online help. │*When loading paper, do not force the paper down into │ the printer. │*Make sure the right side of the paper is against the │ right paper guide and the left paper guide is set │ against the left side of the paper. │*Make sure the envelope guides are not in the envelope │ position. │*If loading paper in the manual feeder, make sure the │ media guide is next to the left side of the paper. │*Make sure the printer is installed on a flat, level │ surface. ────────────────────┼────────────────────────────────────────────────────── Envelopes skew or │*Make sure the envelope guides have been turned to the fail to feed │ envelope load position. correctly │*Make sure envelopes are loaded using the envelope │ guides. │*If loading envelopes in the sheet feeder, make sure │ both envelope guides are against the envelopes. │*Make sure envelope guides do not cause envelopes to │ bow in the sheet feeder. │*If loading envelopes in the manual feeder, make sure │ the right edge of the envelope is against the raised │ edge beside the envelope symbol on the manual feeder. │*Make sure the media guide is next to the left side of │ the envelope. ────────────────────┼────────────────────────────────────────────────────── Transparencies stick│*Use a transparency designed for an ink-jet printer together in exit │ such as IBM Transparencies for the IBM 4079 Printer, tray │ Lexmark part number 1372083 (letter size) and 1372084 │ (A4 size). │*Remove each transparency as it exits from the │ printer. ────────────────────┴────────────────────────────────────────────────────── (BKL/all-02/15/96)