HP Pavillion Support Info Faxback Doc. # 34016 This system comes with quite a bit of support information preloaded. On the Personal Page and Progmans screens there are icons for User Guides and Support. Every user guide and readme file for all the software on this system can be accessed in these groups. HP even offers a 24 hour, 7 days a week, toll free access number, a BBS number and information to access HP via an online service or chat line. HP's BBS is 1-208-344-1691 with modem settings at N,8,1. HP Tech Support is 1-800-PCHOME1 or 1-810-357-1219. HP's Fax number - 1-810-357-1317. Software support numbers are given for all the vendors who have software preloaded on this system. Infomation for hours available, charges, online service access codes, fax numbers and some secondary numbers are provided. The follow is a list of those vendors available under the Software Support Information icon in the User Guides Group: America Online Phone number : 800-827-6464 Alternate : ----- Hours : 6AM-4AM (ET) Support Period: Product Life Cost : Free Fax : 800-827-5551 BBS : 800-827-5808 America Online: Keyword: Help CompuServe : ----- Prodigy : ----- CompuServe WinCim Phone Number : 800-848-8990 Alternate : ----- Hours : 8AM-10PM (ET) M-F : 12PM-10PM (ET) Sat/Sun Support Period: Product Life Cost : Free Fax : ----- BBS : ----- America OnLine: ----- CompuServe : GO MEMBER Prodigy : ----- EasyPhoto Phone Number : 415-969-9555 Alternate : ----- Hours : 7AM-5PM (PT) M-F Support Period: Product Life Cost : Free Fax : 415-691-9825 BBS : ----- America OnLine: Keyword: StormSoft CompuServe : ----- Prodigy : ----- Global Network Navigator Phone Number : 800-819-6112 Alternate : ----- Hours : 7AM-10PM (MT) Support Period: Product Life Cost : Free Fax : ----- BBS : ----- America OnLine: ----- CompuServe : ----- Prodigy : ----- Hewlett Packard FaxPhone (HP FaxPhone, First Aid Recovery Kit, HP Appointment Book, HP Audio Rack, HP Financial Calculator, HP Phone Book, Text-to-Speech Doc Talker, Radish Communications, TalkShop) Phone Number : 1-800-PCHOME1 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: 1 Year from purchase date Cost : $25 per question Fax : 810-357-1317 BBS : 208-344-1691 America OnLine: Keyword: HPHOME CompuServe : GO HPHOME Prodigy : ----- Hewlett Packard Personal Page Phone Number : 1-800-PCHOME1 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: 1 Year from purchase date Cost : $25 per question Fax : 810-357-1317 BBS : 208-344-1691 America OnLine: Keyword: HPHONE CompuServe : GO HPHOME Prodigy : ----- In the Company of Whales (MPEG Edition) by Discovery Channel Phone Number : 800-780-6044 Alternate : ----- Hours : 8AM-8PM (ET) / 7 Days Support Period: Product Life Cost : Free Fax : ----- BBS : ----- America OnLine: Keyword: Discovery CompuServe : GO DISCOVERY Prodigy : Jump Discovery McAfee Anti-Virus Phone Number : 408-988-3832 Alternate : ----- Hours : 6AM-5:30PM (PT) M-F Support Period: Product Life Cost : Free Fax : 408-970-9727 BBS : 408-988-40047 America OnLine: Keyword: McAfee CompuServe : GO MCAFEE Prodigy : ----- Microsoft Software (Entertainment Pack 2&4, Works for Windows '95, Money, Encarta '96, Magic School Bus Solar System, Scenes Undersea Collection, Music SoundBits) Phone Number : 800-PCHOME1 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: 90 days from first call Cost : $25 per question Fax : 810-357-1317 BBS : 206-936-6735 America OnLine: Keyword: Microsoft CompuServe : GO MICROSOFT Prodigy : ----- Microsoft Windows '95 Phone Number : 800-PCHOME1 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: 90 days from first call Cost : $25 per question Fax : 810-357-1317 BBS : 206-936-6735 America OnLine: Keyword: Microsoft Prodigy : ----- NetCom - NetCruiser Plus Phone Number : 408-983-59870 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: Product Life Cost : Free Fax : 408-984-68789 BBS : ----- America OnLine: ----- CompuServe : ----- Prodigy : ----- ProCD Freephone Phone Number : 800-992-3766 Alternate : ----- Hours : 8AM-6PM (ET) M-F Support Period: Product Life Cost : Free Fax : 800-FXPROCD BBS : ----- America OnLine: ----- CompuServe : ----- Prodigy : ----- Prodigy Service Phone Number : 800-776-3449 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: Product Life Cost : Free Fax : ----- BBS : ----- America OnLine: ----- CompuServe : ----- Prodigy : Jump (Help) Quicken SE Multimedia Edition Phone Number : 505-896-7209 Alternate : ----- Hours : 6AM-6PM (MT) M-F Support Period: Product Life Cost : Free Fax : 505-896-7001 BBS : ----- America OnLine: Keyword: Intuit CompuServe : GO INTUIT Prodigy : Jump Intuit SimCity 2000 Phone Number : 510-927-3741 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: Product Life Cost : Free Fax : ----- BBS : 510-927-3910 America OnLine: Keyword: Maxis CompuServe : GO GAMEPUB select Maxis Prodigy : ----- Simply House - Simply Kids Phone Number : 5136-342-5666 Alternate : ----- Hours : 9AM-11PM (ET) M-F Support Period: Product Life Cost : Free Fax : 516-342-5125 BBS : ----- America OnLine: ----- CompuServe : GO SIMPLY Prodigy : ----- Softkey Phone Number : 770-428-0008 Alternate : ----- Hours : 9AM-8PM (ET) M-F Support Period: ----- Cost : ----- Fax : ----- BBS : ----- America OnLine: ----- CompuServe : ----- Prodigy : ----- Sonic The Hedgehog Phone Number : 800-724-6631 Alternate : ----- Hours : 24 Hours / 7 Days Support Period: 1 year from purchase date Cost : $25 per question Fax : 810-357-1317 BBS : 208-344-1691 America OnLine: Keyword: HPHOME CompuServe : GO HPHOME Prodigy : ----- Studio M Phone Number : 905-602-9393 Alternate : ----- Hours : 9AM-8PM (ET) Support Period: Product Life Cost : Free Fax : 905-902-0393 BBS : ----- America OnLine: ----- CompuServe : GO GOLDDISK Prodigy : ----- The Great Word Adventure (Tuneland by 7th Level) Phone Number : 214-437-9256 Alternate : ----- Hours : 8AM-9PM (CT) M-F 8AM-5PM (CT) Sat. Support Period: Product Life Cost : Free Fax : 214-437-2717 BBS : ----- America OnLine: Keyword: 7th or Seventh CompuServe : GO SEVENTH Prodigy : ----- (TF/BKL-07/24/96)