TFX-1032 Fax Machine with Automatic Cutter (430-1204) Troubleshooting Faxback Doc. # 17237 If problems occur during operation, check below before taking the fax machine for service. If the problem still exists, contact your local Radio Shack store for help. General Symptoms Possible Cause/Solution Fax machine does not AC plug not connected. operate. The fax machine displays Paper not properly installed. CHECK PAPER ROLL. The recording paper has run out. The fax machine displays The document you are sending is not ORIGINAL JAM. properly set in the tray. You cannot insert a Document is too thin or too thick. document. Another document is jammed. You set more than 10 sheets on the input tray. Sending Cannot send a fax Document is not set far enough into a Fax the slot. Paper ran out on the receiving fax machine. The receiving fax machine is set for manual reception. You connected the telephone line to EXT.TEL instead of LINE. Receiv- Fax machine does not Fax machine is set for manual ing Fax answer the phone. reception. Lift the handset and press START to begin receiving the fax. AX cord is not connected. The paper has run out. Fax reception does not Limited fax reception is turned on. begin after the fax machine answers. The paper has run out. You connected the telephone line to EXT.TEL instead of LINE. The received fax is You are not using the recommended fax not dark enough. paper. The transmitted original might be light. Received fax is blank The paper is loaded upside-down. The transmitted original was upside- down. Received copy has Phone line or original document distorted sections quality is poor. Line on edge of fax Paper roll is near the end. Error Error indicator lights. Press STOP/CLEAR to turn off the Light error light. Print an activity report and check the error code. Phone No dial tone. The telephone line is not properly calls connected. Sound from speaker is Monitor volume switch is set to L. too low. Cannot hear rings. Ringer volume is set to OFF. Fax/phone calls do not Dialing mode is not set correctly. go through. Exten- Cannot make a phone call. A fax is being sent or received. sion Phone Telephone does not ring. Too many phone devices are connected to the same line. Remote reception does not Fax machine set to answer mode. work with phone connected to the fax machine. Remote reception feature switch (08) is turned off. You started the call from the extension phone. Press START on the fax machine. Remote reception does not Parallel phone connection feature work with phone connected switch (57) is turned off. to same line as the fax machine. Fax machine set to answer mode. You started the call from the extension phone. Press START on the fax machine. CLEARING A DOCUMENT JAM The fax machine beeps and displays ORIGINAL JAM if the document you are sending jams. If the ERROR indicator lights, press STOP/CLEAR first. Then follow these steps to clear the jam. 1. Open the cover. 2. Raise the document release lever. 3. Remove the jammed document while pressing the green release lever. 4. Reposition the release lever and close the cover. CLEARING A PAPER JAM The fax machine beeps and displays CHECK PAPER ROLL when the paper jams. Follow these steps to clear the jam. 1. Open the cover. 2. Press OPEN to open the paper cover. 3. Remove the jammed paper. 4. Cut off the jammed section of the paper and reinsert the roll. 5. Close the cover by firmly pressing both left and right corners on the back of the cover. The fax machine automatically cuts the extra paper. CLEANING DOCUMENT FEED ROLLER ONE If document jams frequently occur or if the fax machine feeds more than one sheet at a time, clean document feed roller one with a cotton swab dampened with a small amount of a detergent. 1. Open the cover then pull the document release lever as shown in the figure. 2. To rotate document feed roller one, press the document sensor. 3. Clean document feed roller one, then dry it thoroughly to keep document from jamming. 4. Replace the document release lever and close the cover. CLEANING DOCUMENT FEED ROLLER TWO If a streak or dirty pattern appears on a copy or a fax you have sent, clean document feed roller two with a soft, clean slightly damp cloth. 1. Open the cover. 2. To rotate document feed roller two, press the document sensor. 3. Clean document feed roller two, then dry it thoroughly to keep documents from jamming. 4. Close the cover.