TAD-1005 Multi-User Digital Telephone Answering System 
(430-0745)              Troubleshooting               Faxback Doc. # 18429

We do not expect you to have any problems with your TAD, but if you do, try
these suggestions.  If the TAD still doesn't operate as you think it
should, take the TAD to your local Radio Shack store for assistance.

    Problem                      Cause                         Remedy

The TAD records a dial    The caller hung up without     Press 7 to play 
tone, siren, beeping,     leaving a message or without   next message.
or an operator's          using the maximum time,    
voice instead of a        and your local telephone  
caller's message.         company does not send out
                          CPC signals.
---------------------------------------------------------------------------
The TAD does not          The phone line is not          Check all phone
answer calls.             properly connected.            line connections.
                          -------------------------------------------------                              
                          The TAD is not plugged         Make sure the AC
                          into the wall outlet.          adapter is 
                                                         properly connected 
                                                         to the TAD.
                          -------------------------------------------------
                           There is not enough            Erase messages.
                           memory available to    
                           record a message.
                           ------------------------------------------------
                           The TAD is not set to          Press ON/OFF.
                           answer calls.
---------------------------------------------------------------------------
The outgoing               You were too close to          Re-record the 
announcement is            the TAD or you spoke           announcement,
distorted.                 too loudly when recording      speaking in a
                           the announcement.              normal tone of
                                                          voice about 12
                                                          inches from the
                                                          TAD.
                           ------------------------------------------------
                           There was too much             Re-record the
                           background noise in            announcement.
                           the room when you 
                           recorded the announcement.
---------------------------------------------------------------------------
The TAD does not           You entered an incorrect      Carefully re-enter
respond to remote          remote security code.         your remote
commands.                                                security code.
                                                         If the TAD fails
                                                         to respond, the
                                                         security code
                                                         might have reset
                                                         to the default
                                                         code.  Enter the
                                                         default remote
                                                         security code (00)
                          -------------------------------------------------
                           AC power failure.             Make sure that 
                                                         AC power is 
                                                         restored and the 
                                                         9-12V DC adapter
                                                         is properly 
                                                         connected to the 
                                                         TAD and the AC 
                                                         outlet.
---------------------------------------------------------------------------
The TAD sounds             The OGM is too short          Record a new OGM 
three short beeps          to allow remote access.       at least 2 seconds
when you access it                                       long.
it by remote.              The TAD's memory is 
                           full.                         Erase messages 
                                                         from the TAD.
---------------------------------------------------------------------------

RESETTING THE TAD

If the TAD hangs up for an unknown reason, you might need to reset it.

Important:  Resetting the TAD deletes all recorded messages (including any
            outgoing announcements), date and time settings, number of
            rings, message length, and all mailbox and remote operation
            codes.

Use a pointed object, such as a straightened paper clip, to press RESET. 
The TAD counts down from 59 to 0 as it resets.

Repeat all of the procedures in "Preparation" (Faxback Doc.#       ) before 
you begin using the TAD.


(PH 11/28/95)