TAD-275 Telephone Answering System
(430-0761)                 Troubleshooting            Faxback Doc. # 19237

Problem                 Cause                    Solution

The TAD won't answer    *Bad phone line connec-  *Check and reconnect the
and record caller's      tion.                    modular phone plug. 
messages.
                        *The outgoing announce-  *Record an outgoing
                         ment is not recorded.    announcement.

                        *STOP/ON is set to STOP. *Set the switch to ON.

The TAD records a dial  *The caller hangs up     *If this happens often,
tone, beepng, or the     without leaving a mess-  discuss the problem with
operator's voice in-     age or without using     your phone company.
stead of the caller's    the maximum time, and
message.                 your phone company does
                         not send out CPC signals.

The TAD sounds two      *The tape is full.       *Erase your messages (see
beeps and hangs up                                "Erasing the Messages"
when you call.                                    under "Remote Playback"

Recordings sound dis-   *You were too close to   *Re-record the message and
torted.                  the microphone or you    speak in a normal voice
                         spoke too loudly when    into the microphone from
                         you made the outgoing    about 12 inches away.
                         announcement recording.

                        *The tape head is dirty. *Clean the head using a
                                                  tape head cleaning kit.

                        *The tape is worn out.   *Unplug the adapter from
                                                  the AC outlet, replace
                                                  the tape, then plug the
                                                  adapter back into the AC
                                                  outlet.

The remote control      *You are using a pulse   *Use a touch-tone phone or
functions do not work.   dialing phone.           pocket tone dialer.

                        *The tone output from    *Try using another phone
                         the phone or tone dial-  or dialer.
                         er is not long enough.

                        *The telephone line may  *Enter the remote opera-
                         be noisy.                tion security code again
                                                  to retrieve the messages.

                        *The remote operation    *Enter the correct code.
                         security code was not
                         correct.

                        *5 minutes have passed   *Call the TAD and try
                         so the TAD hangs up.     again.

Continuous beeps sound  *The cassette tape is    *Unplug the adapter from
and Er appears on the    jammed or broken.        the AC outlet, replace
display.                                          the tape, then plug the
                                                  adapter back into the AC
                                                  outlet.

The TAD does not re-    *The TAD is locked up.   *Reset the TAD again by
spond to any button.                              unplugging the AC adapter
                                                  from the AC outlet and
                                                  then plugging it in
                                                  again.

                        *The TAD has been        *Set STOP/ON to ON.
                         turned on by remote.


(EB 1/9/96)