TAD-253 
(430-0763)                 Troubleshooting            Faxback Doc. # 19516

Problem                 Cause                    Solution

The caller hears a      *The outgoing message    *Record an outgoing
constant tone first.     in not recorded.         message.

The answering system    *Bad phone line connec-  *Check and reconnect the
does not answer and      tion.                    modular phone plug.
record caller's       
messages.                                        *Check to see if the phone
                                                  works properly.
                                               
                
                        *The outgoing message    *Record an outgoing 
                         is not recorded.         message.

                        *STOP/ON is set to STOP. *Set the switch to ON.

The answering system    *The caller hangs up     *If this happens often,
records a dial tone,     without leaving a mess-  discuss the problem with
beeping, or the oper-    age or without using     your phone company.
ator's voice instead     the maximum time, and
of the caller's mess-    your phone company does
age.                     not send out CPC signals.

The answering system    *The tape is full.       *Erase your messages (see
beeps twice and hangs                             "Erasing the Messages"
up when you call.                                 under "Remote Playback"),
                                                 (see Faxback Doc. # 19513)

Recorded sound dis-     *You were too close to   *Re-record the message,
torts.                   the microphone or you    speak in a normal voice
                         spoke too loudly when    into the microphone from
                         you recorded the out-    about 12 inches away.
                         going message.

                        *The tape head is dirty. *Clean the head using a
                                                  tape head cleaning kit.

                        *The tape is worn out.   *Unplug the adapter from
                                                  the AC outlet, replace
                                                  the tape, then plug the
                                                  adapter back into the AC
                                                  outlet.

The remote control      *You are using a pulse   *Use a touch-tone phone or
functions do not work.   dialing phone.           pocket tone dialer.

                        *The tone output from    *Try using another phone
                         the phone or tone dial-  or dialer.
                         er is not long enough.

                        *The telephone line is   *Enter the remote opera-
                         noisy.                   tion security code again
                                                  to retrieve the messages.

                        *The remote operation    *Enter the correct code.
                         security code was not
                         correct.

                        *Seven seconds have      *Call the answering sys-
                         passed so the answer-    tem and try again.
                         ing system hangs up.

Continuous beeps sound  *The cassette tape is    *Unplug the adapter from
and Er appears on the    jammed or broken.        the AC outlet, replace
display.                                          the tape, then plug the
                                                  adapter back into the AC
                                                  outlet.

The answering system    *The answering system    *Reset the answering sys-
does not respond to      is locked up.            tem again by unplugging 
any button.                                       the AC adapter from the 
                                                  AC outlet and then plugg-
                                                  ing it in again. If the
                                                  display shows PL after
                                                  you plug in the AC adap-
                                                  ter, simply play your
                                                  messages and the display
                                                  returns to normal.

                        *The answering system    *Set STOP/ON to ON.
                         has been turned on by 
                         remote.


(EB 1/10/96)