AFX-300 Deluxe Automatic Fax/Data Switch (430-1245) Operation Faxback Doc. # 19569 An incoming call on the phone line connected to the AFX-300 can be answered in any of the following ways: If you connected an answering machine (TAD) to the AFX-300, you can let the TAD answer the call (see "Using a TAD with the AFX-300" on Page 19, and/or below). You can answer the call in person by picking up any phone on the same line as the AFX-300 (see "Answering Calls in Person" on Page 22, and/or below). You can let the AFX-300 automatically answer the call (see "Letting the AFX-300 Answer Calls" on Page 23, and/or below). Regardless of how a call is answered, if the call is from a fax machine, fax modem, or data modem, the AFX-300 automatically directs the call to the proper device. After the call ends, the AFX-300 automatically resets to answer the next call. NOTES: The POWER/IN USE indicator flashes slowly when the AFX-300 is in use. If you connected both a TAD and a data modem to the AFX-300, be sure to turn on the AFX-300's automatic modem detection feature. If you subscribe to first number distinctive ring service from your telephone company, the AFX-300 is preset to automatically transfer calls to your fax machine/fax modem, whether the call is a voice call or a call from a fax machine/fax modem or data modem. If you have two phone lines and subscribe to a call roll-over feature from your telephone company, a fax call might roll over to the other line (the line not connected to the AFX-300) when your fax line is busy. If this happens, the AFX-300 cannot direct that call to your fax machine/fax modem. If a caller's fax machine does not sound fax alert (CNG) tones (tones that indicate the incoming call is a fax call), the AFX-300 cannot automatically switch the call to your fax machine/fax modem, but you can switch it manually. USING A TAD WITH THE AFX-300 If you connected a TAD to the AFX-300, you can let the TAD answer calls. How the AFX-300 operates depends on whether you connected only a fax machine/fax modem, or connected a fax machine/fax modem and a data modem. TAD Operation with a Fax Machine/Fax Modem When the TAD answers a call, the AFX-300 listens during the outgoing message for either fax alert tones or touch-tone commands. If the AFX-300 detects fax alert or calling tones (CNG), it automatically disconnects the TAD and directs the call to your fax machine/fax modem. If the AFX-300 detects a preset sequence of touch-tone commands, it either switches the call directly to your fax machine/fax modem or data modem, or is set to accept further commands. If the call is a voice call, the TAD records the caller's message as usual. NOTES: If the touch-tone sequence detected by the AFX-300 does not match one of its preset sequences, the TAD simply records the touch-tone sounds. If no fax alert or touch-tones are detected and the caller is silent, the TAD records the silence and/or hangs up. TAD Operation with a Fax Machine/Fax Modem and a Data Modem When the TAD answers a call, the AFX-300 listens during the first 20 seconds of the outgoing message for either fax alert tones or touch-tone commands. If the AFX-300 detects fax alert or calling tones (CNG), it automatically disconnects the TAD and directs the call to your fax machine/fax modem. If the AFX-300 detects a preset sequence of touch-tone commands, it either switches the call directly to your fax machine/fax modem, or is set to accept further commands. If the call is a voice call, the caller must enter a touch-tone command within 20 seconds after the TAD answers to have the call directed to the TAD so it can record the caller's message as usual. If no fax alert or touch-tones are detected within 20 seconds after the TAD answers, the AFX-300 automatically switches the call to your data modem. ANSWERING CALLS IN PERSON You can answer a call in person by simply picking up any phone on the line (including one connected to the PHONE jack on your TAD) before the TAD or AFX-300 answers the call. NOTE: Because the AFX-300 automatically disables your fax machine when a call is received, you cannot use its built-in telephone (in any) to answer a call in person. If you answer a call and the call is a voice call, talk as usual. NOTE: If you connected a TAD and a data modem to the AFX-300, and you answered the call on a phone connected to the TAD, you must press any touch-tone digit on the phone before you begin the conversation. If you do not, the AFX-300 automatically transfers the call to your data modem after 20 seconds. If you answer the call and hear fax alert tones, simply hang up the phone. The AFX-300 directs the call to your fax machine/fax modem, regardless of whether or not you hang up. If you answer the call and hear only silence, the call is probably from another data modem (a calling modem is silent until prompted by your modem). To transfer the call to a connected data modem, press 1, #, 2, listen for the modem's signal, then hang up the phone. LETTING THE AFX-300 ANSWER CALLS If you did not connect a TAD, or if you turned off the connected TAD or the AFX-300's TAD jack, and you do not answer the call in person, the AFX-300 automatically answers the call after the preset number of rings. NOTE: The AFX-300 is preset to answer incoming calls after five rings. To change this setting, see "Special Features". If the AFX-300 detects fax alert tones or manual fax switching touch-tones within 5 seconds, it automatically directs the call to your fax machine or fax modem. If the AFX-300 detects a preset sequence of touch-tone commands within 5 seconds, it either switches the call directly to your fax machine/fax modem or data modem, or is set to accept further commands (see "Switching Fax Calls Manually"or "Special Features". If the AFX-300 does not detect fax alert tones or touch-tone commands within 5 seconds, it automatically switches the call to its MODEM jack, even if you did not connect a data modem. Note: If you did not connect a data modem, be sure to program the AFX-300 so it routes data modem calls to the FAX jack. Otherwise, some fax calls might be disconnected. SWITCHING FAX CALLS MANUALLY Using either a touch-tone or rotary (pulse) phone, you can manually set the AFX-300 to accept a transmission from a fax machine that does not sound a normal fax alert tone. Note: The following procedures apply only to incoming faxes. Using a Touch-Tone Phone During your conversation or when the answering machine answers a call, either you or the caller must press 1, #, then 1 on a touch-tone key pad to activate your fax machine/fax modem. After the code is entered, the sender of the fax must press his/her fax machine's SEND button, then both parties must hang up their handsets. NOTES: If either party presses a wrong key, wait about 10 seconds before trying again. You can use your phone's * and # keys for other functions, such as computer banking, but the AFX-300 activates your fax machine/fax modem only when you press 1, #, and 1 in that order. Using a Rotary (Pulse) Phone If you are using a rotary (pulse) phone, you can activate your fax machine/fax modem during an incoming call using a phone on the same line as the AFX-300. Dial 3 on the extension telephone to direct the incoming call to your fax machine/fax modem. NOTE: You can only direct the call using an extension phone on the same line. A caller cannot activate your fax machine/fax modem by dialing 3 on his/her phone. (EB 1/12/96)