SPP-A5000 Cordless Telephone with Answering System (430-8005) Troubleshooting Faxback Doc. # 19869 PROBLEM CAUSE/SOLUTION Making a call You hear five short * Make sure the base unit is connected to an AC error beeps when press- outlet. ing TALK. * Extend the antenna of the base unit vertically. * Move the cordless handset closer to the base unit. * Place the base unit away from noise sources. You hear no dial tone. * Make sure the telephone line cord is securely connected to the telephone outlet. * The battery may be weak or completely discharged Charge the battery for more than 10 hours. The telephone always * Make sure the dial mode setting is correct. connects with the wrong number, or does not connect at all, even though the numbers you dial are correct. The phone does not * Make sure the number you last dialed (including redial correctly. the tone and pause digits, if used) is fewer than 32 digits. * Make sure the last dialed number is really the one you want to dial. Talking on the cordless handset You hear interference * Move the cordless handset closer to the base during conversation. unit. * Press CHANNEL on the cordless handset for a channel that gives better reception. * Place the base unit away from noise sources. You hear a beep every * It is an out-of-range alarm. Move the cordless second during conver- handset closer to the base unit within 15 seconds sation. You hear a beep every * The battery is weak. Charge the battery for more three seconds. than 10 hours Receiving calls The cordless handset * Move the RING ON/BATT SAVE switch to RING ON. does not ring. * The battery may be weak. Charge the battery for more than 10 hours * Extend the antenna of the base unit vertically. * Move the cordless handset closer to the base unit. * Place the base unit away from noise sources * If you are storing a memory dialing number, you cannot receive any calls. This is not a problem. Storing memory dialing numbers You hear an error beep * Make sure you follow the procedure in storing the and cannot store a mem- number correctly ory dialing number. * Make sure the number (including the tone and pause digits, if used) is fewer than 16 digits. Paging the cordless handset The cordless handset * Move the RING ON/BATT SAVE switch to RING ON. does not ring when * The battery may be weak. Charge the battery for calling from the base more than 10 hours. unit. * Extend the antenna of the base unit vertically. * Move the cordless handset closer to the base unit. * Place the base unit away from noise sources. Operating the answering machine You cannot hear any- * Use the SPEAKER VOLUME control to increase the thing from the speaker. speaker volume. No time stamp is heard. * Make sure the day and time are set. * The day and time may have been cleared due to a power interruption. Set them again. Recording You cannot record your * Keep your message between 2 seconds and 4 greeting properly. minutes. * Make sure you speak about 30 cm (12 inches) away from the microphone when recording on the base unit. Using remote operations The phone does not * Make sure you call from a pushbutton (tone) accept your security phone. code. * Make sure the two digits are entered within two seconds. You hear error beeps * Make sure the correct security code is entered. when you enter your security code. A long beep does not * Enter your security code as you hear the greeting sound when you enter begin to play. your security code. * Make sure you are calling from a pushbutton (tone) phone. Playback Playback speed cannot * Turn the digital message shuttle in either return to normal. direction to release the speed lock. Operating the base unit from the cordless handset Remote operation is * 20 seconds have elapsed after you pressed REMOTE. canceled. Start again by pressing REMOTE. Five short error beeps * Someone else is operating the base unit. sound when you press Press REMOTE again to cancel the remote REMOTE. operation. The phone rings and * There is an incoming call. the remote operation Receive the call. is canceled. Others "P" blinks in the * You are connecting the base unit to an AC outlet message counter. for the first time or after a power interruption. Press any button to turn it off. The POWER lamp blinks. * The backup batteries are not installed in the base unit. Install the backup batteries. * The backup batteries are dead. Replace them with new ones. (EB 2/12/96)