TandyFax 1010 43-1205 Troubleshooting Faxback Doc. # 8971 Information Codes When something unusual occurs. the display shows one of the information codes below. These help you identify problem. Information Code Meaning Action ─────────────────────────────────────────────────────────────────────────── 010 No recording paper Load the paper. ─────────────────────────────────────────────────────────────────────────── 020 Thermal recording Open the Control panel head temperature is for a few minutes to too high permit cooling. ─────────────────────────────────────────────────────────────────────────── 030 Document is not set Set the document and properly try again. ─────────────────────────────────────────────────────────────────────────── 031 Document paper is Open the transmitting jammed or document guide and remove the length exceeds 39 document. Then reset inches (1 meter) the document. ─────────────────────────────────────────────────────────────────────────── 060 Control panel is open Close the control panel ─────────────────────────────────────────────────────────────────────────── 400 During initial hand- 1. Check with the shake, receiving other party. station did not respond 2. Reload the or communication error document and try occurred again. ─────────────────────────────────────────────────────────────────────────── 402 During initial hand- Reload the document 404 shake, communication and try again. 405 failure occured. ─────────────────────────────────────────────────────────────────────────── 403 No polling capability at Ask other side to set the other side "POLLED=ON". ─────────────────────────────────────────────────────────────────────────── 407 No confirmation from Wait a few minutes the receiving station and send again. for the previous page sent. ─────────────────────────────────────────────────────────────────────────── 408 Other side confirmation Wait a few minutes 409 of previous page is and transmit again. illegible. ─────────────────────────────────────────────────────────────────────────── 411 Polling password does Check polling 414 not match password. ─────────────────────────────────────────────────────────────────────────── 412 No data from the Check with the other transmitting side party. ─────────────────────────────────────────────────────────────────────────── 415 Polling function is Inform the other party incompatible that your machine does not have the polling transmission features. ─────────────────────────────────────────────────────────────────────────── 416 Received data has too Check with the other 417 many errors party. 418 419 420 ─────────────────────────────────────────────────────────────────────────── 420 Machine went into 1. Other side 421 receiving mode, but no misdialed. command from the 2. Check with the transmitting side other party. ─────────────────────────────────────────────────────────────────────────── 422 Interface is Check with the other incompatible party. ─────────────────────────────────────────────────────────────────────────── 434 Commuinication error Check with the other 459 occurred while party. 493 receiving. 484 ─────────────────────────────────────────────────────────────────────────── 451 Telephone line Check with the other 495 disconnected party. ─────────────────────────────────────────────────────────────────────────── 623 No document was on Reload the document document tray and try again. ─────────────────────────────────────────────────────────────────────────── 625 Machine went into Reload the document receiving mode when and try again. documents were on the document tray. ─────────────────────────────────────────────────────────────────────────── 630 Redialing was not Try again. successful because of a busy line or no response. ─────────────────────────────────────────────────────────────────────────── CLEARING A DOCUMENT JAM If a document becomes jammed in the machine, the display will show the information code 031. To clear a jam, 1. Press the latch on the right panel to open the control panel. Remove the recording paper. 2. Gently press the two tabs located at the both ends of the fax paper tray and unlock the document scanning guide. Swing the document scanning guide forward. 3. Remove the jammed paper. 4. Press the document scanning guide back so that it locks into place. Replace the recording paper and then gently close the control panel with both hands. Tear off the excess recording paper. CLEANING THE HEAD ROLLER AND DOCUMENT SCANNING GUIDE The head roller in your fax machine gradually accumulates dust and black, soot-like particles. Clean these rollers once every three months. We recommend the use of our fax cleaning kit, Radio Shack Cat. No. 43-1250. 1. Press the latch to open the control panel. Remove the recording paper. 2. Gently press the two tabs located at both ends of the fax paper tray to unlock the document scanning guide. Swing the guide forward. 3. Wipe the black roller gently with a soft, clean cloth dampened with fax cleaning fluid, while rotating the roller slowly toward the back of the fax machine with your fingers. 4. Wipe the Document Scanning Guide with a soft, clean cloth dampened with fax cleaning fluid. 5. Press the document scanning guide back so that it locks into place. Reset the recording paper and then gently close the control panel with both hands. Tear off the excess recording paper. CLEANING THE THERMAL HEAD You need to clean the thermal head in your fax machine occasionally to ensure clear facsimile reproduction. How often depends on how much you use your fax machine. We recommend that you clean the thermal head when- ever you clean the head roller. Radio Shack stores sell a cleaning kit designed for your fax machine (Cat. No. 43-1250). To clean the thermal head: 1. Press the latch to open the control panel. 2. Wipe the surface of the thermal head unit gently with a soft cloth or gauze dampened with fax cleaning fluid. (smc-03/02/94)