Plug 'n Power Security (610-2611) Troubleshooting Faxback Doc. # 16050 System System does not arm: Check that the selector switch on the base receiver is in the RUN 1 or RUN 2 position. Check that the battery indicator on the remote control comes on when you press [ARM]. Replace the battery and re-install the remote control, if necessary. Zone Indicator flashes slowly: One of the sensors has not reported in, in the last four hours. Check that the battery in the door/window sensor is good. If you need to arm the system and want to ignore a sensor which is not functioning: 1. Press [ARM] on the remote control. You hear a continuous two-tone trouble alarm to alert you that there is a problem. 2. While the trouble alarm is sounding, press [ACCEPT] on the base receiver. The zone indicator flashes rapidly. Then press [ARM] on the remote control. The problem zone is not protected but all the other zones are armed. Zone indicator flashes rapidly: You pressed the [ACCEPT] button to arm the system while a door/window sensor was reporting a problem. Determine the cause of the problem with the sensor to arm that zone. You hear a two-tone trouble alarm when you try to arm the system, and it does not arm: Check the zone indicators. If a door or window is open, its zone indicator is on. If there is a problem with a sensor, its zone indicator flashes slowly. Either: Press [DISARM]. Check that each door/window sensor is working properly and that you have not left a door or window open. Then arm the system. Or: While the trouble alarm is sounding, press [ACCEPT] to over-ride the problem zone (its zone indicator then flashes rapidly). Then, arm the system. Alarm trips when you enter the house before you have time to disarm it: Arm the system in the delay mode. Set the switch on the remote control and the sensor to MAX. Then press [ARM]. Cannot turn lights on or off from the [LIGHT ON] or [LIGHT OFF] buttons on the remote control: Be sure you set the house code and unit code on the module(s) to the same letter and number as the base receiver. If you have more than one base receiver, be sure to set both to the same house code and unit code. If you have a 61-2675 or 61-2676 wireless remote control center, unplug its receiver. The security system's base receiver replaces the 61-2675/76's receiver. Be sure that the light you are trying to control has its [ON/OFF] switch in the [ON] position. Be sure the bulb is good. Plug the module into another outlet near the base receiver. Check that the battery indicator on the remote control comes on when you press a button. Replace the battery and re-install the remote control if necessary. You open a door or window and the alarm does not trip: Check that the system is armed. Be sure the INSTALL/RUN switch on the base receiver is in the RUN 1 or RUN 2 position. Check to see if the alarm trips when you press [TEST] on the door/window sensor. If the alarm does not trip when you press [TEST], check that the indicator on the sensor comes on when you press [TEST]. If the indicator does not come on, replace the battery and re-install the sensor if necessary. Re-orient the antenna on the base receiver for better r.f. reception. Alarm trips from the [TEST] button but does not trip when you open the door or window: Check that the magnet and switch are properly aligned. Check the connections to the magnetic switch's terminals. Check that the switch inside the battery compartment on the door/window sensor is set correctly (N.O. or N.C.) depending on which type of magnetic switches you are using (N.C. type supplied with your system). Check that the magnet is not mounted directly on a metal surface (use a wood or plastic spacer). Check that the magnet and switch are not too far apart (3/8" apart maximum on wooden surfaces, 3/16" apart maximum on metal surfaces). Appliances turn off during an alarm: The system flashes lights by repetitively transmitting [ALL LIGHTS ON-ALL UNITS OFF]. Therefore any appliances (connected to appliance modules) which were on at the time of the alarm, turn off from the [ALL UNITS OFF] code and stay off. If you do not want this to happen, set the appliance module(s) to a different house code from the one you set on the base receiver. You do not hear a beep from the base receiver when you press [ARM] to install a remote control: Check to see if you can arm the system when the base receiver is in the RUN mode. If you can, the remote control is already installed and no further action is necessary. If not: 1. Check that the base receiver is set to the INSTALL mode. 2. Press [CODE] on the remote control with a pencil, then press [ARM] again. You do not hear a beep from the base receiver when you press [TEST] to install a door/window sensor: With the base receiver in the RUN mode, check that it chimes when you press [TEST] on the sensor. If it does, the sensor is already installed and no further action is necessary. If not: 1. Check that the base receiver is set to the INSTALL mode. 2. Press [CODE] on the door/window sensor with a pencil, then press [TEST] again. NOTE: Doing this when the sensor is already installed, installs it again into the next sequential zone. Battery Indicator on the base receiver is on. Replace the battery in the base receiver. A 9V alkaline battery will provide at least 12 hours of back-up. You should replace the battery at least once a year. A zone indicator is [OFF] when a window is open or [ON] when a window is closed. There is a slight chance that your system might have received a signal from a neighbor's system. Remove the battery from the sensor for that zone for at least 4 hours. Then re-install the sensor, following the procedure in the installation section. You lose your remote control: Re-install your complete system to prevent someone else from using the lost remote control. System arms or disarms by itself: Re-install the complete system. System arms when you press [DISARM] then [ARM] even when a door or window is open (does not give trouble alarm): Wait at least 3 seconds before pressing [ARM] to re-arm the system after you have pressed [DISARM]. If red light on remote control stays on during installation: Press [CODE] then press [ARM]. If it still stays on, remove the battery, wait a few seconds, then replace the battery. Press [CODE] then press [ARM] again. If red light on sensor stays on during installation: Press [CODE] then press [TEST]. If it still stays on, remove the battery, wait a few seconds, then replace the battery. Press [CODE] then press [TEST] again. INTERCOM SYSTEMS Intercom systems which send voice signals over existing electrical wiring may interfere with the ability to control modules from your supervised security system when the intercom is in use. If the intercom system has its own separate wiring it will not cause a problem. FCC CAUTION This equipment generates and uses radio frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for remote control security devices in accordance with the specifications in sub-parts C and E of part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by unplugging the equipment, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient the antenna of the radio/TV experiencing the interference. Relocate the base receiver with respect to the radio/TV. Move the base receiver away from the radio/TV. Plug the base receiver into an outlet on a different branch circuit from the radio/TV experiencing the interfence. If necessary, the user should consult the dealer or manufacturer for additional suggestions. (br/all-07/21/95)